Walk-in || 14 Oct 26- Customer Service-International Voice Process (Bengaluru)

Walk-in || 14 Oct 26- Customer Service-International Voice Process (Bengaluru)

Company: Firstsource

Job Location: Bengaluru, Karnataka, India

Employment Type: Full-time

About the Company

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With a global footprint across US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia, they make it happen for their clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Firstsources inch-wide, mile-deep practitioners work collaboratively, leveraging UnBPO - their differentiated approach to reimagining traditional outsourcing - to deliver real-world, future-focused solutions that drive speed, scale, and smarter decision, turning transformation into tangible results for clients.

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About the Role

The role involves handling customer queries, resolving issues efficiently, and delivering a high-quality customer experience while meeting performance and quality standards.

Responsibilities

Handle inbound and outbound customer interactions via calls and live chat.

Resolve customer queries related to products, services, accounts, and technical concerns.

Provide accurate information and effective solutions within defined SLAs.

Maintain professional communication and ensure customer satisfaction.

Document customer interactions and update records in CRM systems.

Escalate complex issues to relevant teams when required.

Meet KPIs such as quality, productivity, CSAT, and adherence metrics.

Qualifications

Excellent verbal and written communication skills.

Robust problem-solving and multitasking abilities.

Customer-focused approach with empathy and patience.

Basic computer and CRM handling knowledge.

Ability to work in rotational shifts.

Required Skills

Excellent verbal and written communication skills.

Strong problem-solving and multitasking abilities.

Customer-focused approach with empathy and patience.

Basic computer and CRM handling knowledge.

Ability to work in rotational shifts.

Language B2

Please bring the original physical copy of any of your identification documents for verification and resume.

Kindly Mention Jennifer K on your resume before submitting

Disclaimer

Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses. .