Refund Policy

1. Free Platform — No Refunds Applicable

The following are provided at no charge. In return, each company contributes 50 candidate profiles per active user every 30 days, as set out in our Terms & Conditions:

• Full ATS (Applicant Tracking System) — job posting, applicant pipeline management
• Candidate database search
• AI-powered candidate matching
• Team collaboration and user management
• Sending skill assessments through your own test platform account
• Chrome extension for LinkedIn and Naukri candidate capture

Since these services are not charged for, no refund is applicable. There are no subscription fees or recurring payments for the core platform.

2. Wallet & Paid Features

Paid features are charged from your wallet at the price shown in your account before you use them. Current prices: AI interviews ₹99 each, branded resume PDFs ₹5 each, resume parsing ₹5 per CV after the first 50, and LinkedIn AI content ₹499 a month.

• Top-ups are final: money added to your wallet is non-refundable and cannot be withdrawn, transferred to another account, or converted to cash.
• Charged on completion: you are charged only when a paid action completes. If it does not complete, you are not charged.
• Used balance: amounts spent on completed actions are non-refundable.

3. Retired Credits

Olibr no longer uses credits. Credit balances held when credits were retired were converted into a period of access without the contribution requirement, as notified to each affected company. Credits were never sold to clients as a stored cash value and are not refundable.

4. Service-Specific Policies

4.1 AI Interviews

If an AI interview fails because of a technical failure on Olibr's end (system crash, AI assessment error, audio/video failure), the amount charged is automatically returned to your wallet. Issues caused by the candidate's device, internet connection, or browser are not eligible.

4.2 Other Paid Features

Branded resume exports, resume parsing and AI-generated LinkedIn content are delivered instantly and are non-refundable once delivered. If a technical error prevents delivery, the amount is returned to your wallet automatically.

5. Account Cancellation

You may cancel your Olibr account at any time through your account settings or by contacting support. Upon cancellation:

• Your account and data will be deactivated.
• Any remaining wallet balance will be forfeited.
• There are no cancellation fees.
• Candidate profiles you contributed to the shared pool will remain on the platform as per the Terms & Conditions.

6. No Refund Policy

The core platform is free to use, so you can evaluate Olibr fully before adding money to your wallet. When you top up, you acknowledge that:

• The top-up is final and non-refundable.
• No partial, prorated, or full refunds will be issued.
• Wallet balance is non-transferable and cannot be converted to cash.

In the event of a verified technical error on Olibr's end (for example, a duplicate charge, or a top-up not reaching your wallet after payment), we will correct your wallet balance.

7. Billing Disputes

If you believe you have been charged in error or have a billing concern, please contact us before initiating a chargeback with your payment provider:

1. Email us at billing@olibr.com with the subject line "Billing Dispute".
2. Include: Your registered email, transaction ID, date of purchase, and a description of the issue.
3. Response: Our team will review and respond within 3 business days.

8. Contact Us