US Support (Voice & Email)

Division/Department: US Support (Voice & Email)

Location: Mumbai Job Title: Executive / Sr. Executive

Experience: 06 months to 1 year (US process experience is mandatory)

Education: Any Graduate

General Description A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Work Experience Requirements

Skills

 Should be good in communication skills

 Candidate should be smart and with a pleasing voice as this is a customer support profile

 US process experience is mandatory

Roles and Responsibilities

 Attending inbound calls from customers on the support numbers.

 Maintain quality parameters and provide accurate information related to the query asked by customer.

 Provide accurate, valid and complete information by using the right methods/tools

 Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

 Replying to emails received from the customers

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits

• Health insurance
• Leave encashment
• Provident Fund

Education

• Bachelor's (Preferred)

Experience

• International voice process: 1 year (Required)

Language

• English (Required)

Work Location: In person