Travel Customer Support Executive

We are seeking a dedicated Travel Customer Support Executive to join our team in the Delhi-NCR region. The ideal candidate will be responsible for providing exceptional customer service and support in the travel domain, specifically focusing on manual ticketing and utilizing the Amadeus system. This role requires a strong understanding of travel processes and the ability to assist customers effectively through voice communication.

Key Responsibilities

• Handle customer inquiries related to travel bookings, ticketing, and itinerary changes.
• Utilize the Amadeus system for manual ticketing and ensure accurate processing of travel requests.
• Provide support and guidance to customers regarding travel policies, procedures, and best practices.
• Resolve customer issues and complaints in a timely and professional manner.
• Maintain up-to-date knowledge of travel industry trends and updates to provide informed assistance.
• Collaborate with team members to enhance customer satisfaction and improve service delivery.

Required Skills

• Proficiency in travel processes and manual ticketing.
• Experience with the Amadeus system is highly desirable.
• Strong customer support skills, particularly in a voice process environment.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks efficiently.

If you are passionate about travel and customer service, and you meet the qualifications outlined above, we encourage you to apply for this exciting opportunity to be part of our dynamic team.