Travel Consultant Require || Gurgoan

We are looking for customer-focused Customer Care Executives / Travel Consultants for an international travel process. The candidate will assist customers with airline reservations, ticketing, cancellations, changes, reissues and other travel-related queries using SABRE GDS.

Key Responsibilities

• Handle customer queries through voice, email and/or chat as per process requirements.
• Make and modify airline reservations using SABRE GDS.
• Create and manage PNRs (Passenger Name Records) accurately.
• Handle flight bookings, cancellations, reissues, refunds and itinerary changes.
• Provide information regarding fares, flight schedules, baggage, seat availability and travel policies.
• Understand and apply airline fare rules and ticketing guidelines.
• Resolve post-booking issues and provide suitable travel solutions.
• Coordinate with airlines, travel agencies and internal support teams whenever required.
• Maintain accurate customer and booking records.
• Handle escalations professionally and ensure timely resolution.
• Meet process KPIs including AHT, Quality, CSAT, Productivity and SLA.
• Follow company, airline and data-security policies while handling customer information.

Candidate Requirements

• Graduate / Undergraduate candidates can be considered depending on process requirements.
• SABRE GDS knowledge is preferred/mandatory depending on the campaign.
• Experience in Travel, Airline, BPO, Reservation or Ticketing will be an advantage.

Five Day's Working and Pick & Drop facility available.

Pay: ₹25,000.00 - ₹50,000.00 per month

Benefits

• Health insurance
• Provident Fund

Work Location: In person