Training Manager Vadodara (India)

Role & Responsibilities Training Manager / Training Lead

Training Strategy & Planning

Develop, implement, and enhance Recent Hire Training (NHT) and ongoing learning programs.

Design training schedules, content, job aids, and e-learning modules.

Manage LMS-based training deployment, tracking, and reporting.

Training Delivery & Facilitation

Deliver engaging instructor-led training sessions (virtual and classroom).

Ensure training compliance with HIPAA, CMS, client, and organizational standards.

Manage end-to-end NHT batches and ensure adherence to training milestones.

Performance Evaluation & Improvement

Define assessment frameworks and evaluate training effectiveness through tests, feedback, and performance metrics.

Analyze trainee and operational performance data to identify improvement opportunities.

Conduct Training Needs Analysis (TNA) and implement targeted learning interventions.

Stakeholder Management

Partner with Operations, Quality, and ER teams to address process gaps through training.

Incorporate operational feedback, quality insights, and best practices into learning programs.

Team Leadership

Lead, mentor, and develop a team of 68 Process Trainers.

Drive a culture of continuous learning and career development.

Design and facilitate Train-the-Trainer (TTT) programs to strengthen trainer capability.

Skills & Experience

Graduate in any stream

Minimum 2 years should have worked as Manager in RCM set up.

Strong expertise in end-to-end RCM processes.

Valuable written and oral communication

People management & leadership skills

Analytical Skills

Position Requirements

Should be open to traveling to other locations as per the business requirement.

Flexible working in rotational shifts as required.