Technical writer

Exp: 6-8 Years

Location: Pune

Contract Duration: 6- 1 Year

Job Summary

We are seeking an experienced and detail-oriented Technical Writer with 6-8 years of experience in creating high-quality user assistance for enterprise-class software products. The successful candidate will be responsible for developing, editing, and maintaining customer-facing documentation while collaborating closely with engineering, product management, support teams, and subject matter experts (SMEs).

The ideal candidate demonstrates excellent writing and communication skills, strong project coordination abilities, and a passion for simplifying complex technical concepts into clear, accurate, and user-friendly content. This role requires ownership of user assistance deliverables, content strategy contributions, and the ability to manage multiple projects in a fast-paced environment.

Key Responsibilities

Content Development and Delivery

• Create, develop, and maintain user assistance content including online help, user guides, release notes, administrator guides, etc.
• Write technical materials, feature documentation, process guides, instructional content, and other customer-facing documentation.
• Gather, analyze, and transform complex technical information into clear, concise, and easy-to-understand content for diverse audiences.
• Ensure content adheres to organizational standards for structure, clarity, quality, terminology, style, grammar, punctuation, accessibility, and localization readiness.
• Develop content that supports product adoption, customer success, and self-service learning.

Collaboration and Stakeholder Management

• Partner with Product Managers, Project Managers, Software Engineers, QA teams, and other stakeholders throughout the product lifecycle.
• Conduct interviews and knowledge-gathering sessions with Subject Matter Experts (SMEs) to obtain technical information and validate content accuracy.
• Participate in sprint ceremonies, design reviews, feature reviews, and release planning activities to ensure documentation readiness.
• Collaborate with global cross-functional teams to align documentation with product strategies and customer requirements.

Documentation Planning and Coordination

• Plan, organize, prioritize, and coordinate writing assignments across user assistance projects.
• Manage multiple content deliverables simultaneously while meeting release timelines and quality expectations.
• Estimate user assistance effort, identify content dependencies, and proactively communicate risks and status updates.
• Contribute to user assistance roadmaps, content governance initiatives, and process improvements.

Content Review and Quality Assurance

• Review, edit, and revise existing user assistance to ensure accuracy, consistency, completeness, and usability.
• Perform peer reviews and provide constructive feedback to team members.
• Maintain content quality through adherence to style guides, editorial standards, and user assistance best practices.
• Validate user assistance against product functionality and customer workflows.

Visual Communication

• Recommend and develop supporting visuals including screenshots, diagrams, workflow illustrations, tables, infographics, and process maps.
• Work closely with design and engineering teams to ensure visual elements effectively communicate technical concepts.
• Assist in content layout, formatting, information architecture, and publication readiness.

Content Operations and Knowledge Management

• Maintain user assistance repositories, research records, content inventories, reports, and supporting files.
• Manage user assistance within content management systems (CMS), source control systems, and documentation platforms.
• Support content reuse, modular user assistance, structured authoring, and single-sourcing initiatives.
• Analyze user feedback and user assistance metrics to continuously improve content effectiveness.

Training and Enablement

• Participate in content reviews, presentations, training sessions, and knowledge-sharing initiatives.
• Support onboarding efforts by creating learning and enablement materials.
• Contribute to user assistance best practices and standards.

Customer Focus

• Deliver value-driven user assistance that improves customer experience and product usability.
• Ensure timely delivery of user assistance aligned with product release schedules.
• Contribute to customer satisfaction through high-quality, accurate, and accessible content.

Required Qualifications

Education

• Bachelor's degree in Technical Communication, English, Journalism, Computer Science, Information Technology, Engineering, or a related field.
• Technical Writing certifications are a plus.

Experience

• 6-8 years of experience in technical writing, content development, user assistance, or technical communications.
• Proven experience documenting software products, medical devices, SaaS applications, enterprise solutions, or cloud technologies.
• Experience working in Agile and Scrum development environments.

Technical Skills

• Strong understanding of technical writing principles, information architecture, and content strategy.
• Experience with authoring and documentation tools such as:
• Microsoft 365
• Adobe Experience Manager (AEM)
• Oxygen XML Editor
• Confluence
• Markdown
• DITA/XML
• GitHub or Git-based version control systems
• Knowledge of localization and accessibility standards is a plus.

Professional Skills

• Exceptional written and verbal communication skills.
• Strong interviewing and information-gathering skills.
• Excellent attention to detail and commitment to quality.
• Strong analytical, organizational, and problem-solving abilities.
• Ability to manage competing priorities and meet deadlines.
• Proven ability to work independently and collaboratively in cross-functional teams.
• Customer-focused mindset with a commitment to continuous improvement.

Preferred Qualifications

• Experience with structured authoring methodologies (DITA, topic-based authoring, single sourcing).
• Exposure to AI-assisted content creation and content management workflows.
• Working knowledge of UX writing principles and content design.
• Good to have experience creating multimedia content such as videos, interactive tutorials, or e-learning materials.

Success Measures

A successful candidate will

• Deliver high-quality documentation that meets release timelines.
• Improve content usability, findability, and customer satisfaction.
• Establish strong partnerships with engineering and product teams.
• Drive continuous improvements in user assistance processes, standards, and tools.
• Ensure user assistance remains accurate, current, and aligned with evolving product capabilities.

Competencies

• Technical Communication Excellence
• Content Strategy and Information Architecture
• Stakeholder Collaboration
• Project Planning and Coordination
• Analytical Thinking
• Quality Orientation
• Continuous Learning and Innovation
• Results and Delivery Focus

experience10

working at a client of randstad india

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