System Administrator Level 2

Role - System Administrator Level 2 support Engineer

• 6 to 9 years of experience in Windows Server administration and infrastructure support.
• Hands-on experience in administration and troubleshooting of Windows Server environments.
• Perform routine Windows Server patching, security updates, and maintenance activities.
• Monitor server health, performance, disk utilization, services, and Windows event logs.
• Troubleshoot Windows Server OS, service, connectivity, and performance-related issues.
• Hands-on experience with Active Directory administration, including user and computer accounts, groups, permissions, and account lockouts.
• Perform password resets, user access changes, group membership updates, and basic Group Policy troubleshooting.
• Monitor backup jobs, identify failed or missed backups, perform initial troubleshooting, and ensure successful completion.
• Provide basic network administration and troubleshooting for existing LAN and Wi-Fi environments.
• Good understanding of TCP/IP, DNS, DHCP, network connectivity, and basic network troubleshooting.
• Provide basic support for existing firewall configurations and troubleshoot connectivity-related firewall issues.
• Monitor and manage infrastructure incidents and service requests within defined SLA timelines.
• Perform troubleshooting and initial root-cause analysis for recurring infrastructure issues and elevate complex issues to L3 teams.
• Work directly with US-based customers, participate in troubleshooting calls, provide status updates, and coordinate maintenance activities.
• Strong communication, customer-handling, documentation, troubleshooting, and ITIL/service-management skills; experience working in a managed services environment and US customer support is preferred.

Systems Plus offers GCC capabilities to help organizations enhance their agility, access specialized talent, and optimize costs while driving innovation. With over 20 delivered GCCs and more than three decades of experience in providing disruptive solutions, Systems Plus helps your organization become a global value organization. At Systems Plus, we provide access to a global talent pool, standardize processes, and enhance collaboration by providing a central hub for shared services and support.