SVP/ VP - Branch Manager - Retail Branch Banking(RBB), Ahmedabad with leading

SVP/ VP - Branch Manager - Retail Branch Banking(RBB), Ahmedabad with leading Private Sector Bank

Company: Riverforest Connections Private Limited

Job Location: Ahmedabad, Gujarat, India

Employment Type: Full-time

Responsibilities

Lead a result-oriented team and is responsible for managing the Branch Prof itability,ensuring high quality service and Customer Relationship Management, Operation and risk. Own all branch-banking objectives and overall branch supervision, ensure achievement of overall Branch Targets by generating business and cross sales Key Customer Relationship Management & supervision of all High-Net-Wor th customer programs Ensure all components of the branch sales model function as per design Complaints Handling Review Branch Operations reports Managing teller operations and vault Branch Merchandising & co-ordination with Marketing at product level Review vault register and Key Registers Adherence of sales process & Operational Checklist.

Job Responsibilities

Achievement of Business Targets

Achievement of Income and contribution targets

Achievement of Incremental Current, Account & Saving Account targets

Cost to Income Ratio benchmark

Cross Sell Products like Demat, Credit Cards, Mutual Funds, Insurance, Investment Advisory, and Assets etc.

Ensuring Portfolio Growth

Ensuring Cross Sell Ratio.

Program / Channel Management

Managed program (Wherever Applicable) Ensuring Revenue generating roles Channel overall target achievement (Wherever Applicable) Ensuring HNW Portfolio Management and Customer service (Wherever Applicable) Ensuring achievement of cross sell Ratio.

Complains and Customer Management

Ensure all components of the, branch sales model function as per design and regulatory compliance.

Complaints Handling.

Process adherence (Sales/Audit/RISK/Operation)

BRM - SQ rating

Targeted growth of existing portfolio

Attrition Control as conf irmed for portfolio growth

Percentage of depleted accounts

TAT delays

Ef fective resolution of complaints from Next Step & Talisma. Review andresolution of of fsite ATM complaints

Organising customer meets to solicit feedback on service and products

Mystery Shopping Ratings

Ensuring Contact Ratio

Ensuring Cross Sell Ratio

Review of all CRM and ensuring adherence and TAT.

People Management

Staf f Turnover

Staf f Motivation and morale

Training - staf f is exposed to skill based, product knowledge based and .

Productivity of Coex/LSE on CASA/Demat/Credit Cards (A)

Operational knowledge based training

Staff productivity management.

Review and Control

Review vault /Vault& Key register, Monitor Physical verif ication of cash (Periodic).

Audit Rating

No f rauds / Operational Errors .

Review Suspense & Dummy accounts

Ensure compliance with Banking rules, Regulations & Procedures

Periodic review of progress vs. objectives

Ensure clarity of Businessobjectives among staff

Adherence of sales process.

Educational Qualifications

Graduate/ MBA .