Supply Chain & Customer Services Executive

Intertek is a leading Total Quality Assurance provider to industries worldwide. Our network of more than 1,000 laboratories and offices and over 46,000 people in more than 100 countries, delivers innovative and bespoke Assurance, Testing, Inspection and Certification solutions for our customers' operations and supply chains. Intertek Total Quality Assurance expertise, delivered consistently with precision, pace and passion, enabling our customers to power ahead safely. True to the spirit of our founders, we lead the industry with unparallel ATIC services. The opportunity for you to be a part of this heritage is right there, join our ever-better journey it's time to unveil your destiny.

To ensure all customer calls are attended/responded on time and minimum expected objectives are met.

Achieves Customer Care/Service department goals and results by using 'best practice' leadership and management principles and ensuring adherence to organizational procedures, policies, and systems.

Assist in Customer Service Team on business related calls

Attending all the Customer Calls, following up on customer queries, obtained customer feedbacks

Making cold calls for customers on Business Development

Updating status of service to customers

Any degree (preferably science degree)

Good command in English

Prior experience in Customer Service/ Customer Care

Prior experience in Call Centers or BPO

Basic knowledge about Testing (Textile or other consumer products)

Experience

B. Tech with minimum 5 years experience or Diploma with minimum 8 years experience