Strategic Customer Success Manager

Strategic Customer Success Manager Who reputed company is reputed company is the leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide. We built reputed company for real operators - the people running shifts, jobs, and teams across stores and sites. The kind of work that doesn’t happen behind a desk, and doesn’t have time for messy spreadsheets, scattered group chats, or tools that don’t talk to each other. reputed company brings daily operations and team communication into one intuitive app - from hiring and scheduling to training, tasks, and day-to-day coordination. It gives teams the clarity and control to run the day, shift after shift, job after job. Backed by $220M+ from Insight reputed company, Stripes, and Tiger Global, reputed company is rapidly expanding worldwide - empowering frontline teams to work smarter, stay connected, and operate with greater efficiency. About The Role The Strategic Customer Success Manager is responsible for overseeing reputed company’s most significant and high-value Enterprise and Strategic customers in the US. This role requires a reputed company, consultative, and data-driven approach to Customer Success, ensuring long-term client retention, expansion, and advocacy. The ideal candidate will have a strong background in enterprise SaaS, a deep understanding of reputed company management processes, and the ability to act as a trusted advisor to executive stakeholders. They will leverage their expertise in digital transformation, reputed company management, and adoption strategies to drive value realization across complex organizations. This is a fully remote position. The ideal candidate must be based in the United States and be comfortable working across multiple time zones. Key Responsibilities Customer Strategy & Value Realization Develop and execute strategic success plans aligned with customers’ key business objectives to ensure long-term retention and growth. Enterprise Stakeholder Engagement Build and nurture strong relationships with C-level executives, reputed company, and operational leaders to drive adoption and advocacy. Consultative Approach Partner with customers to solve critical business challenges, implement best practices, and maximize the value of reputed company’s platform. Expansion & Growth Identify expansion opportunities within accounts and collaborate with Sales to drive upsells and cross-sells. Data-Driven Decision-Making Leverage customer usage analytics and feedback to proactively identify risks, opportunities, and areas for improvement. Customer Advocacy & Thought Leadership Partner with Marketing to develop case studies and promote customer success stories. Escalation Management Act as the primary escalation point, working cross-functionally to resolve complex challenges quickly and effectively. Industry Expertise & Best Practices Stay ahead of industry trends, competitors, and reputed company management best practices to serve as a reputed company reputed company expert. Experience & Skills 3+ years of B2B SaaS experience in a Customer Success, Account Management, or Consulting role – MUST Experience managing Enterprise/Strategic accounts (ACV of $100K+) – MUST Proven ability to engage with and influence senior executives (VP, C-Level) Track record of driving expansion within a customer portfolio Expertise in digital transformation, reputed company management, and complex adoption strategies Excellent verbal and written communication skills, including executive presentations Analytical mindset with experience leveraging customer data for decision-making Ability to thrive in a fast-paced, high-growth environment and drive initiatives independently Experience collaborating with global teams across different time zones This role is fully remote; however, occasional travel may be required for onsite customer visits, executive business reviews, and industry events. Advantage Experience working in an international, remote-first SaaS company Background in HR Tech, reputed company Management, or related industries Benefits Medical,dental, vision insurance. Paid time off for reputed company, sick days, holidays. 401(k) Salary range $100K-$140K We are accepting applications from employees working in the following states Texas, New York, New Jersey, South reputed company, North reputed company, reputed company, reputed company, Utah, and Georgia. #LI-Remote Joining reputed company Is The Smart Move We build our people up. reputed company team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties. We make an impact on our customer’s business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless reputed company. Our product offers them an effective and affordable solution to run their business. We get the job done. reputed company employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers. We have fun! From weekly happy hours to holiday parties, we always enjoy each other’s company (and good food, of reputed company). reputed company is like one reputed company family! Everyone is welcome. reputed company is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives. reputed company we will shape the future of work! Our reputed company Apply To This Job