Spares Order Management (3+ Yrs, Customer Service and Order Management., Supply Chain) Bangalore only

Role : Spares Order Management (3+ Yrs, Customer Service and Order Management. Supply Chain) Location :Bangalore only

Role description and Job details below.

The Customer Account Manager goal is to manage the relationships with our Internal customers to ensure that all orders are being executed in a timely manner. Accurately and efficiently identify and document customer needs and/or service requests. Monitor, track, and follow-up on customer inquiries to assure that all inquiries are completed in a timely manner.

The Commercial Fulfillment/Customer Account Manager goal is to increase delivery performance and late part delivery status to improve customer satisfaction by increased coordination with Supply Chain, Customer Account Managers, Production Control, and Distribution Center. Specific duties are described below:

Maintain good working relationship with the Distribution Center, Supply Chain, Production Control, and Spares Customer Account Manager

General

• Maintain good working relations with the Distribution Center, Supply Chain, Fulfillment Team, and Spares Customer Account Managers
• Maintain high working level knowledge of AMPS and processes
• Clearly define and communicate issues as described by the customer and be able to proficiently provide a solution
• Be able to identify and prioritize tasks based on the needs of the business
• Comply with GE policies and procedures
• Development and updating processes
• Support of GE Leadership
• Weekend Support requirements
• Core Work Hours

Order Management

• Coordinate status, tracking and follow-up to customer and internal GE inquires to ensure that all inquiries are completed in a timely manner
• Input customer commit dates on all late part deliveries utilizing Smartsheets and other tools
• Monitor all expediates and critical shipments; following up to ensure shipment and on time delivery
• Reviewing delinquent orders by utilizing programs and providing solutions to support customer needs
• Input orders and returns accordingly
• Modify orders as requested by the customer or GE teams
• Ability to solve invoice discrepancies
• Follow-up with appropriate GE Team for all customer related issues

Fulfillment Support

• Identify alternate part solutions with the use of current reporting tools
• Coordinate with the Fulfillment team for commits on allocated parts
• Assist with receiving in hardware
• Flip alternate parts in an effort to run down delinquency
• Investigate MRB issues and follow through, communicating results with the Fulfillment team and customer
• Review/understand set priorities to help ensure orders are dropped per allocation and commits

Logistics

• Work with Distribution Centers for various reasons; part did not ship, shipping data invalid, carrier to be used on shipment, hold for pick up, expedites, etc.
• Contact carriers when an issue arises.
• Amending/providing MS and FAA documents
• Track shipments

Additional Responsibilities

• ESN upload
• Smartsheets
• Open Order Reporting
• Entered Status
• Buybacks
• Disputes
• Fallout
• Aged RMAs