Shipping Specialist

Position: Shipping Operations Executive

Location: Mumbai

Experience: 2–5 Years

Function: Shipping Operations / Freight Forwarding

Budget: Upto 5 LPA

About the role

This is a hands-on coordination role for someone who understands that successful shipping is not just about making a booking — it is about ensuring the entire shipment lifecycle moves smoothly from rate finalization to final delivery and settlement.

What will you be responsible for?

You will act as the key operational link between

• Customer
• Customer Onboarding Team
• Shipping / Freight Forwarding Team

Your responsibilities will include

• Coordinating rate finalization, space & equipment availability
• Managing the booking process and ensuring timely confirmations
• Coordinating with customers, shipping lines, NVOCCs and internal teams
• Monitoring shipments from booking through final delivery
• Proactively identifying and resolving operational issues and delays
• Ensuring documentation and shipment requirements are completed on time
• Keeping the Customer Onboarding Team and management updated on shipment progress and exceptions
• Coordinating operational closure and settlement of shipments

Who are we looking for?

• 2–5 years of experience in Freight Forwarding / Shipping / Logistics Operations
• Good understanding of ocean freight and booking processes
• Strong coordination and follow-up skills
• Customer-facing communication experience
• Ability to manage multiple shipments and stakeholders simultaneously
• Strong attention to detail and ownership mindset