Servicenow Sr Technical Manager || Bangalore

• Opportunity to work with a leading global setup
• Opportunity to work on latest tech stack

About Our Client

A company in the semi-conductor industry located in Bengaluru Urban.

Job Description

Platform Leadership & Delivery

• Own overall technical delivery and operational success of the ServiceNow platform.
• Lead design, development, testing, deployment, and support activities across ServiceNow solutions.
• Ensure platform availability, stability, scalability, and performance.
• Drive continuous improvement initiatives focused on automation, user experience, and operational efficiency.

Architecture & Governance

• Provide technical leadership for solution design and architecture reviews.
• Ensure alignment with ServiceNow best practices, platform standards, and enterprise architecture principles. * Govern integrations with enterprise applications and cloud platforms.
• Reduce technical debt and improve upgrade readiness across the platform.
• Ensure adherence to CMDB, CSDM, security, and compliance standards.

ServiceNow Product & Module Ownership

• IT Operations - ITSM, ITOM & ITAM
• Infosec Operations
• HR Service Delivery (HRSD)
• Integrated Risk, Security, and Compliance capabilities
• Custom Enterprise Workflows
• Develop and execute platform roadmaps aligned with business priorities

Team Leadership

• Lead and mentor ServiceNow developers, administrators, and technical leads.
• Foster a high-performance culture focused on innovation, accountability, and continuous learning.
• Support hiring, onboarding, and capability development initiatives.
• Manage external partners and vendor delivery teams to ensure successful delivery outcomes

Stakeholder Management

• Partner with business leaders to understand strategic priorities and translate requirements into platform capabilities.
• Provide executive-level reporting on platform health, project status, risks, and outcomes.
• Serve as the primary technical point of contact for ServiceNow-related initiatives.
• Drive alignment across IT, Security, HR, and other business functions.

The Successful Applicant

We're looking for someone who has:• 15+ years of total experience

• 12+ years of hands-on ServiceNow platform experience
• 8+ years as a ServiceNow Technical Architect / Solution Architect
• Core Modules: IT Ops, Sec Ops & HRSD
• Experience with architecture reviews, platform standards, partner oversight, and technical debt reduction
• Strong knowledge of Flow Designer, Integration Hub, MID Servers, REST/SOAP APIs, and enterprise integration
• Experience managing large, global ServiceNow environments and multi-partner delivery models

What's on Offer

• Opportunity to work with a leading global setup
• Opportunity to work on latest tech stacks