QT-SNB-10-373

Title: ServiceNow SOMT architecture

Location: Remote

Shift: 10am-7 Pm

Key Responsibilities

Design end-to-end ServiceNow SOMT architecture for telecom/fiber services.

Design Quote-to-Order, Order-to-Fulfillment, Provisioning, Billing, and Closure processes.

Design New Order and MACD (Move, Add, Change, Disconnect) lifecycle processes.

Define Product, Service, and Resource relationships across the telecom service lifecycle.

Design reusable and scalable telecom fulfillment patterns.

Define integrations with external systems such as CRM, CPQ, Billing, Inventory, Network/OSS, and ERP.

Strong understanding of ServiceNow Strategic Portfolio Management (SPM) capabilities and how they can complement SOMT.

Design solutions using SPM Project/Project Portfolio Management capabilities for telecom implementation and delivery initiatives.

Experience with Project Charters, Projects, Tasks, Dependencies, Milestones, Planned vs. Actual Dates, and Project Status Tracking.

Ability to leverage SPM Epics and related functionality to manage business initiatives and delivery requirements.

Define the appropriate boundary between standard SPM capabilities and SOMT/custom extensions.

Experience integrating or aligning SOMT Order/Service lifecycle processes with SPM project and delivery management.

Recommend standard ServiceNow capabilities wherever possible while minimizing unnecessary customization.

Create end-to-end solution architecture, functional architecture, and integration designs.

Define data flows and integrations between SOMT, SPM, CRM, CPQ, Billing, OSS/BSS, ERP, and other enterprise systems.

Identify gaps between standard ServiceNow capabilities and business requirements and recommend appropriate solutions.

Ensure solutions are scalable, reusable, maintainable, and aligned with ServiceNow best practices.

Required Experience

10+ years of overall IT/solution architecture experience.

Strong hands-on experience with ServiceNow, particularly SOMT / Telecom Service Management.

Proven experience designing telecom/fiber Quote-to-Order and Order-to-Cash/Order-to-Fulfillment solutions.

Good experience with MACD processes and telecom product/service lifecycle management.

Practical experience with ServiceNow SPM, including Projects, Project Tasks, Dependencies, Milestones, Epics, and portfolio/project tracking.

Experience determining when to use standard SPM/SOMT functionality versus custom development.

Strong experience in ServiceNow integrations and enterprise architecture.

Excellent stakeholder communication and solutioning/presales experience

ServiceNow SOMT architecture

Job Description & Responsibilities