ServiceNow Lead

ServiceNow Lead [8+Years]

Mohali [1-2 months work from Mohali and then REMOTE]

1 CMDB/ITOM/Mid-server

Add to key Responsibilities - ITOM & CMDB Focus

Support and enhance ServiceNow ITOM and CMDB capabilities, including Discovery and Service Mapping

Assist with CMDB data modeling, CI classes, relationships, and standards aligned to CSDM

Troubleshoot discovery issues, identification and reconciliation conflicts, and data quality concerns

Configure and support MID Servers and ITOM data sources

Assist with integrations using REST/SOAP APIs

Add to Qualifications – ITOM & CMDB Focus

Strong hands-on experience with ServiceNow ITOM and CMDB.

Deep understanding of

CI classes and relationships

Identification & reconciliation rules

Discovery schedules and patterns

CSDM concepts (Foundation, Design, Manage technical services)

Experience supporting enterprise-scale CMDB implementations.