Senior Security Analyst - CyberArk EPM

Role Summary

The Senior Security Analyst should work as a technical SME for the CyberArk (EPM) solution, key delivery outcomes expected from this role are:

• Onboarding and management of end point accounts and workstations into EPM for application controls (whitelist/blacklist), avoid stand in access, enable JIT elevated access, avoid credential theft and so on.
• Analyze requirements related to MINOR enhancements, implement, test and deploy
• CyberArk EPM patch updates, version upgrades. Validation and testing.
• Analyze and resolve L3, L2 tickets.
• Triage & resolve production incidents, restore the service availability within SLA targets
• Identify manual repetitive tasks, tickets, process gaps. Plan to automate, reduce ticket volumes and improve productivity and efficiency.
• Create/Update SOPs for L1 service desk team.
• Mentor and guide the Security analysts and associates deployed for the PAM workstream
• Flexible working in shifts as per roster rotation.
• Cross-skilling, Up-skilling in other services under the scope of the IAM operations team

Beyond the above outcomes, driving continuous service improvements to automate the manual L1/1.5 tasks

Requirements

Education Requirements

Minimum Bachelor’s Degree: BE degree in Computer Science, Information Security, or a related field.

Years of Experience: 4-7 years

4-5 years of relevant CyberArk EPM support experience.

Basic Qualifications

• 4-7 years of experience in implementation & operations support leveraging Privilege management solution (CyberArk EPM).

o Minimum 4-5 years of experience in CyberArk EPM

o 1-2 years of experience in CyberArk Core PAS solution

• Working in shift model as per roster rotation strategy
• Team collaboration, Effective communication

Technical Skills

• Hands-on operations support experience in CyberArk EPM. L2/L3 tickets. Accounts, Servers Onboarding.
• Automation of accounts onboarding, offboarding.

Preferred Qualifications

• Scripting experience to develop custom scripts and plug-ins.
• REST API experience to leverage APIs and automate the onboarding/offboarding lifecycle.