Senior Instructional Design Manager, Healthcare Operations

Interwell Health is a kidney care management company that partners with physicians on its mission to reimagine healthcarewith the expertise, scale, compassion, and vision to set the standard for the industry and help patients live their best lives. We are on a mission to help people and we know the work we do changes their lives. If there is a better way, we will create it. So, if our mission speaks to you, join us!

Join Interwell's Operational Excellence team, a dynamic group within Healthcare Operations dedicated to driving top-priority operational change. In this inaugural role, you will lead the creation of high-impact learning programs and tools that empower our patient-facing teams to deliver exceptional care. You'll establish best practices for instructional design, ensuring consistency and alignment with organizational standards while meeting the unique needs of Healthcare Operations. Your work will drive adoption of new processes, enhance performance and quality across clinical and non-clinical teams, strengthen role-based onboarding, and keep remote teams connected and aligned during times of change. Success in this role requires the capacity to work independently and collaboratively, balancing self-directed ownership with strong cross-functional partnership.

What You'll Do

Design and develop impactful learning programs and training courses for patient-facing teams, tailored for a remote environment (i.e. e-learning modules and multimedia assets) and aligned with organizational goals.

Set clear, measurable learning objectives that connect directly to business outcomes.

Create engaging and effective training programs, presentations, and supporting materials for new processes and workflows

Advise on training strategies for initiatives and change management, including appropriate delivery methods (self-paced vs. live), formats (video, slides, simulations), and timeline/pacing.

Collaborate with SME's, trainers and project teams to identify learning needs

Translate complex workflows and systems into clear, accurate learning materials delivered across multiple modalities

Manage materials development and review processes with timely stakeholder communication

Equip facilitators with the tools and guidance they need to deliver training effectively.

Summarize and communicate about learning initiatives across Healthcare Operations teams so all leaders aware of ongoing efforts and priorities

Provide and respond to feedback to functional leaders responsible for onboarding curricula and trainers delivering your content

What You'll Need

6+ years of relevant professional experience

4+ years of experience designing and delivering learning programs and content for working adults across multiple modalities

Bachelor's Degree required, preferably in Education, Design, Learning Technology or equivalent; Masters Degree preferred

Background in developing educational content for users of Epic and CTI platforms preferred

Knowledge and proficiency in adult learning principles and instructional design models, including strong scriptwriting and storyboarding skills for instructional content

Expertise in technically-focused learning, including competency in training development tools like Articulate 360 and Powtoons, as well as proficiency in LMS systems

Proven ability to learn complex, technology-driven workflows and translate them into clear, engaging content for care team audiences

Experience collaborating with subject matter experts (SMEs) and cross-functional teams to translate concepts into accessible, engaging learning materials

Strong written and verbal communication skills with attention to clarity and tone, in support of strong relationship-building skills across departments and levels

Knowledge of change management best practices related to learning initiatives

Preferred Certifications/Licensures: Association for Talent Development Master Instructional Designer Certificate, Associate Professional in Talent Development, or Certified Professional in Talent Development

Ability to travel up to 10% annually (1-2x per year for team onsites)

Our mission is to reinvent healthcare to help patients live their best lives, and we proudly live our mission-driven values:

We care deeply about the people we serve.

We are better when we work together.

Humility is a source of our strength.

We bring joy to our work.

We deliver on our promises.

We are committed to diversity, equity, and inclusion throughout our recruiting practices. Everyone is welcome and included. We value our differences and learn from each other. Our team members come in all shapes, colors, and sizes. No matter how you identify your lifestyle, creed, or fandom, we value everyone's unique journey.

Oh, and one more thing a recent study shows that men apply for a job or promotion when they meet only 60% of the qualifications, but women and other marginalized groups apply only if they meet 100% of them .