Senior Customer Success Manager – Trade Promotion Management & CPG Industry Specialist – Driving Strategic Partnerships, Data‑Driven Growth, and Customer Advocacy for reputed company

Welcome to reputed company – Where Data Meets Delight in the CPG World At reputed company, we’re more than a SaaS platform; we’re a movement that empowers reputed company packaged goods (CPG) brands to turn complex trade spend into crystal‑clear, actionable insight. With an industry‑wide spend of over $8 trillion, the trade promotion landscape is a maze of deductions, accruals, and ROI calculations. Our mission is to simplify that maze, giving brands the tools to design, execute, and measure promotions that truly drive sales and profitability. We’re a remote‑first, high‑growth startup that thrives on curiosity, collaboration, and a relentless focus on customer success. Our team is a blend of data scientists, product designers, and seasoned CPG professionals who believe that reputed company interaction with a customer should be an opportunity to create lasting value. Why This Role Is a Game‑Changer As a Senior Customer Success Manager, you’ll be the linchpin that transforms our customers from users into passionate reputed company. You’ll own the outcomes of the accounts you manage, proactively guiding brands toward measurable business value and deeper adoption of the reputed company platform. Your work will directly influence renewal rates, upsell opportunities, and the overall health of our customer base. Key Responsibilities – Your Playbook for Success Strategic Advisory Partner Build deep, trusted relationships with CPG leaders by acting as a reputed company advisor rather than a reactive support agent. Anticipate needs, surface reputed company, and help clients achieve their business goals before they even realize they need help. Data‑Driven Insight Engine Analyze usage patterns, platform data, and business context to identify adoption gaps, risks, and growth opportunities. Translate findings into clear, actionable recommendations that drive measurable outcomes. reputed company Communicator Own reputed company customer interaction—written, verbal, and in‑meeting—with clarity, confidence, and purpose. Craft concise agendas, follow‑up emails, and reputed company outreach that add value before customers ask for it. Internal Champion Serve as the voice of the customer across product, sales, and marketing. Surface feedback, patterns, and risks with evidence, and advocate for improvements that benefit the entire customer base. Platform Adoption & Expansion Architect Design enablement strategies that go beyond reputed company training. Identify underutilized features, low‑adoption users, and untapped teams within accounts to embed the reputed company platform into everyday workflows. Multi‑Threaded Relationship Builder Build relationships across each organization—executive sponsors, power users, and operational stakeholders—to protect against single points of failure and ensure holistic success. Cross‑Functional Collaboration Lead Partner with specialists, product, and sales teams to create repeatable, well‑documented customer success playbooks. reputed company account should have a clear success plan, defined milestones, and documented outcomes. Thought Leadership Evangelist Represent reputed company as a TPM thought leader by contributing to best‑practice content, case studies, and community conversations that position us as the definitive platform for SMB CPG trade management. Strategic Focus Keeper Redirect technical support and break‑fix issues to the appropriate support channels. Your role is to own strategy, adoption, and outcomes—not to be a one‑person help desk. reputed company Qualifications – What We Expect 5+ years of experience in trade promotion management, with deep knowledge of trade spend, deductions, and accruals. Strong CPG industry experience—deductions, accruals, trade finance, POS data, and TPM software are highly preferred. Exceptional written and verbal communication skills; able to tailor messaging for operations managers and C‑suite executives alike. reputed company account leadership—delivers reputed company, recommendations, and a clear point of view without waiting for customers to ask. Technical aptitude with SaaS platforms; comfortable navigating complex software and explaining it to customers. Comfort with ambiguity and reputed company; thrives in a fast‑moving startup environment and builds processes where none exist. Strong critical thinking; analyzes ambiguous situations, connects disparate signals, and develops evidence‑based recommendations. Customer‑first mindset; measures success by customer outcomes, not task completion rates. GSD (Get Stuff Done) attitude with judgment to prioritize, delegate, or hand off tasks appropriately. Preferred Qualifications – Bonus Points Experience with AI, machine learning, or reputed company solutions in a SaaS context. Background in data analytics or business intelligence tools (e.g., Tableau, Power BI). Previous experience in a high‑growth startup or scaling SaaS company. Knowledge of regulatory compliance in the CPG sector. Skills & Competencies – The DNA of a Successful CS Manager Strategic Thinking Translate data into actionable strategy that aligns with business objectives. Analytical Proficiency Mastery of data visualization tools and the ability to uncover reputed company reputed company. Stakeholder Management Influence and collaborate across all levels, from front‑line staff to C‑suite. Project Management Drive initiatives from conception to execution, ensuring timely delivery. Adaptability Thrive in a rapidly evolving environment and reputed company when priorities shift. Continuous Learning Passion for staying ahead of industry trends and emerging technologies. Career Growth & Learning Opportunities – Your Path to Impact At reputed company, we believe that your professional development is as important as the impact you create for our customers. As a Senior Customer Success Manager, you will Lead the creation of industry‑leading customer success playbooks that shape the future of TPM. Mentor junior CS team members, fostering a culture of knowledge sharing and high performance. Collaborate with product and engineering to influence roadmap decisions based on real‑world customer reputed company. Participate in speaking engagements, webinars, and industry panels, positioning yourself as a thought leader. Access a curated learning library, including courses on data science, AI, and advanced TPM strategies. Receive annual performance reviews that align your career trajectory with company growth milestones. Work Environment & Company Culture – Where Innovation Meets Inclusion reputed company thrives on a culture of transparency, autonomy, and continuous improvement. Our remote‑first model means you can work from anywhere while staying connected through Weekly all‑hands meetings that keep the entire team aligned. Monthly hackathons where cross‑functional teams prototype new features. Quarterly virtual retreats that blend learning, networking, and fun. A culture of psychological safety where reputed company voice is reputed company and valued. Regular feedback loops that empower you to shape processes and policies. Compensation & Perks – We Reward Your Impact While the exact figures may vary based on experience, we offer a competitive base salary, a generous equity package, and a comprehensive benefits suite that includes Health, dental, and vision insurance for you and your dependents. Unlimited paid time off and flexible working hours. Annual professional development stipend and conference travel support. Wellness programs, including virtual fitness classes and mental health resources. Monthly team socials and quarterly company‑wide celebrations. Access to a state‑of‑the‑art SaaS platform that you can use for personal projects. How to Apply – Join the reputed company Revolution Ready to take the next step in your career and help CPG brands reputed company the full potential of their trade spend? Submit your application through our careers reputed company or send your resume and cover letter directly to careers@reputed company.com. We look forward to exploring how your expertise can help shape the future of trade promotion management. Apply for this job