Senior Customer Success Manager (Remote)

Senior Customer Success Manager

As part of this growth, we are building a world-class customer experience organization to support our expansion. Our Customer Success Managers are responsible for building strong, outcome-based relationships with our key clients, enabling them to expand their international presence and drive revenue growth from those accounts moving forward.

Our CSMs are responsible for building strong, outcome-based relationships with our named accounts, enabling them to expand their international footprint and grow revenues from those accounts moving forward.

As a Senior CSM, you'll be reporting to the Regional Head - CX and working closely with your peers and cross-functional stakeholders. Build trusted relationships with our accounts through consultative solutioning, ensuring that our customers achieve their talent and business objectives through Multiplier

Actively monitor adoption of our products/services, provide industry knowledge and best practices to drive engagement

Partner closely with internal teams, including Sales, Product, Operations and Engineering, to deliver the best customer experience to drive growth and retention

Be the voice of our customers to our Product team, synthesizing feedback received and offering informed opinions and solutions, to help shape our product roadmap

Identifying growth opportunities within your portfolio

You are experienced in building and nurturing customer relationships, ensuring to meet customer and business goals

You are able to explain complex topics in easy and concise language and have excellent communication and writing skills

You are organized, detail-oriented, are able to prioritize and perform well under pressure, helping you to stay on top of a larger book of customers

Previous experience of working in customer success/service, a background at a HR SaaS company or experience in working remotely are all a plus!

Min 5 years of Customer Success Manager experience

Min 3 years of Exposure to (EOR Employer of Record/ Global Payroll/HRIS/HRMS Platforms)

Discipline in Account Planning, Forecasting, and Quota Attainment

Full autonomy in your role, with the flexibility to work in a hybrid environment.

Competitive benefits, recognition programs, and career development opportunities.

Comprehensive health insurance coverage for you and your family's well-being.

Generous holiday policy.

Multiplier is an equal opportunity employer: we value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.