Senior Client Success Manager (B2B Tech)

Roles & Responsibilities

• Own a portfolio of client accounts ensuring high satisfaction, retention, and revenue expansion
• Develop and execute account growth strategies including cross-sell and upsell opportunities
• Serve as the primary point of contact for C-level executives and build trusted relationships
• Oversee active engagements to ensure alignment between SOW commitments and delivery outcomes
• Monitor engagement health and proactively resolve risks, escalations, and delivery gaps
• Collaborate with Delivery, PMO, and Sales teams to ensure seamless execution
• Lead contract discussions including SOW restructuring, renewals, and amendments
• Partner with Finance to oversee invoicing accuracy and revenue tracking
• Establish and maintain governance frameworks including regular client and internal cadences
• Identify opportunities to enhance client solutions using emerging technologies like AI, Data, and Cloud

Pay: ₹356,000.00 - ₹2,200,000.00 per year

Application Question(s)

• How many years in Client Success / Account Management / Consulting (tech domain) specifically?
• Do you have experience in Data Analytics, Cloud, AI, or Digital Transformation services domain? If yes, please elaborate
• What revenue did you grow or expand, and how? (Elaborate with Numbers)
• If not in Hyderabad, are you open to relocate to the same? If yes, why are open for re-location?
• If you are serving your NP, when is your last working day?
• We need candidates who can join by Oct end max. Are you okay with that?
• Do you have any other offers in hand? If yes, please provide the details (CTC, location, whether accepted or not, tentative joining date)
• What is your notice period in days? (15)
• What is your current CTC in LPA?
• What is your expected CTC in LPA? (22)

Experience

• Overall: 7 years (Required)

Work Location: In person