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Senior Associate - L1 Support|Noida|3+ Yrs

Genpact

L1 Support
Full-Time
₹10 – ₹15 LPA
Posted 28 months ago

Job Description & Responsibilities

  • Fix problems on the fly (if those can be fixed by Support team) 
  • Escalate to L2 Teams for resolution. 
  • Re-route analyst team to MS Training team if that is a training issue. 
  • Re-route analyst team to Content Migration team if that is content transfer related matter. 
  • Log defects and product enhancements to Dev team using JIRA & QC tools

Job Details

Employment TypeFull-Time
Work ModeOn-Site
Experience3 – 6 years
Positions1

Posted by

N/A

Posted on:

14 Jun 2024

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