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Senior Associate - L1 Support|Noida|3+ Yrs

  • Genpact
  • India, G...
  • 3 - 6 Yrs

Job Closed

Job Description

Job Responsibilities

  • Fix problems on the fly (if those can be fixed by Support team) 
  • Escalate to L2 Teams for resolution. 
  • Re-route analyst team to MS Training team if that is a training issue. 
  • Re-route analyst team to Content Migration team if that is content transfer related matter. 
  • Log defects and product enhancements to Dev team using JIRA & QC tools

Location

Greater Noida, Uttar Pradesh, India