Job Description
- Apply Directly :- https://genpact.taleo.net/careersection/sgy_external_career_section/jobdetail.ftl?job=CAP037227
- Minimum Qualifications / Skills
- • Graduate/B Tech
- Preferred Qualifications/ Skills
- Technical Troubleshooting skills
- Intermediate Excel hands-on experience.
- Good communications skills
- Good documentation skills
- XML/HTML
- AGILE
Job Responsibilities
- Fix problems on the fly (if those can be fixed by Support team)
- Escalate to L2 Teams for resolution.
- Re-route analyst team to MS Training team if that is a training issue.
- Re-route analyst team to Content Migration team if that is content transfer related matter.
- Log defects and product enhancements to Dev team using JIRA & QC tools
Location
Greater Noida, Uttar Pradesh, India