Sales Manager – UCaaS | CPaaS

Job Title: Senior Sales Manager – CPaaS & UCaaS

Experience: Minimum 5 years in relevant B2B sales

Employment Type: Full-time

Compensation: Based on experience and proven sales performance.

We are looking for an experienced sales professional with a proven record of selling CPaaS, UCaaS, cloud telephony, or enterprise communication solutions. The candidate should understand customer requirements, demonstrate solutions, build a strong sales pipeline, and close business.

Key Responsibilities

• Generate new business for CPaaS, UCaaS, business voice, SMS, WhatsApp Business API, and cloud communication solutions.
• Manage the complete sales cycle—from prospecting and discovery to demos, proposals, negotiation, and closure.
• Sell to enterprises, BPOs, contact centers, BFSI, healthcare, fintech, and other communication-intensive businesses.
• Engage with business owners, CTOs, IT heads, customer experience leaders, and operations teams.
• Work with technical teams to recommend suitable solutions, integrations, and deployment plans.
• Prepare pricing proposals and negotiate commercial terms while maintaining profitability.
• Grow existing accounts through renewals, upselling, and cross-selling.
• Maintain accurate CRM records, sales forecasts, and pipeline updates.
• Achieve agreed revenue and customer acquisition targets.

Required Experience & Skills

• Minimum 5 years of B2B sales experience, with demonstrated success selling CPaaS, UCaaS, cloud telephony, or related solutions.
• Strong understanding of business phone systems, SIP trunking, virtual numbers, IVR, ACD, call routing, dialers, and call recording.
• Working knowledge of SMS, messaging APIs, Voice APIs, WhatsApp Business API, and CRM integrations.
• Proven ability to conduct discovery calls, deliver product demos, prepare proposals, and close enterprise deals.
• Strong negotiation, presentation, communication, and account management skills.
• Experience handling recurring subscriptions, usage-based pricing, and enterprise contracts.
• Ability to explain technical products in clear business terms.

Preferred Qualifications

• An established network of enterprise buyers, telecom partners, channel partners, or contact-center decision-makers.
• Experience selling CCaaS, omnichannel communication, or AI-powered customer engagement solutions.
• A record of meeting or exceeding sales targets.