RO/RM/SRM

Company Description Aavas Financiers Ltd. is one of India’s leading retail housing finance companies, focused on enabling homeownership for underserved and unserved segments of society. Established in 2011, the company serves more than 250,000 customers through 400+ branches across 14 states, with assets under management exceeding ₹21,000 crore. Aavas is expanding its presence in deep rural and semi-urban markets to offer affordable, accessible, and transparent housing finance to customers often excluded from formal credit systems. By supporting self-employed and low-to-middle income borrowers, including those without formal income proof, Aavas works to bridge the gap between aspiration and access. The organization’s mission extends beyond financing homes to building stronger communities and empowering lives, reflecting its belief: “Sapne Aapke, Saath Hamaara.”

Role Description The RO/RM/SRM role is a full-time, on-site position based in Mumbai, Navi Mumbai and Raigad. The role involves sourcing and acquiring new housing loan customers, building and maintaining strong relationships with borrowers, and managing the end-to-end loan process from application to disbursement. Daily responsibilities include conducting customer meetings, assessing eligibility and creditworthiness, collecting and verifying documentation, and coordinating with internal teams such as credit, operations, and legal. The role also requires monitoring portfolio quality, ensuring timely collections, adhering to regulatory and internal compliance standards, and contributing to branch-level business targets. Team members are expected to provide customer-centric service, promote Aavas products in target markets, and support financial inclusion initiatives in alignment with the company’s mission.

Qualifications

• Strong customer relationship management skills, including client engagement, needs assessment, and service-oriented communication.
• Experience in retail lending or housing finance, with an understanding of credit appraisal, documentation, and loan processing.
• Ability to work in field-based roles, including market sourcing, lead generation, and building networks in local communities.
• Knowledge of basic financial concepts, risk awareness, and adherence to compliance and regulatory guidelines.
• Effective verbal and written communication skills in English and local languages, with clear and professional interaction style.
• Proficiency in using MS Office and standard business applications for reporting, data entry, and documentation.
• Strong organizational skills, including time management, follow-up, and capacity to handle multiple customer cases simultaneously.
• Self-motivated, ethical, and team-oriented approach, with a commitment to financial inclusion and customer trust.
• Preferred: Prior experience in NBFCs, banks, or housing finance companies, especially in rural or semi-urban markets.
• Preferred: Graduation in any discipline; a background in finance, commerce,