Retail Training Manager - South

Position Purpose and Summary

This role is responsible to facilitate dynamic and engaging training sessions, fostering professional development and maximizing organizational performance through effective knowledge transfer and skill enhancement.

• Functional Responsibilities

Training Development And Delivery

• Ensure Training Calendar Execution for their respective regions and deliver Business specific Programs as per need sign off
• Develop and deliver comprehensive training programs aligned with organizational objectives and learner needs.
• Utilize a variety of instructional techniques and methodologies to engage participants and enhance learning outcomes.
• Collaborate with subject matter experts to ensure training content remains current and relevant.
• Maintain training materials and resources, updating content as needed to reflect changes in processes, policies, or technologies.
• Assess training effectiveness through evaluation tools and adapt content as necessary to optimize results.
• Ensure Training Program are designed and delivered to achieve Business KPIs such as Increase in Conversion Rate, Increased NPS, Stakeholder Feedback on participant’s work performance post training regularly over 30-60-90 days pattern
• Timely Reports submission for relevant stakeholders for respective regions and training programs delivered

Learning Management

• Adhere to LMS Based Training Calendar and certification of learners by timely co-ordination
• Ensure RLC Store based Training data capture through LMS course attendance feature
• Foster a positive and inclusive learning environment that encourages participation and respects diverse perspectives.
• Stay informed about industry trends and best practices in training and development to continuously improve training delivery.
• Coordinate logistics for training sessions, including scheduling, venue setup, and technical requirements.
• Serve as a resource and point of contact for trainees, addressing questions, concerns, and requests for additional support.
• Manage the Learning Management System (LMS), including course uploads, enrollment management, troubleshooting technical issues, and utilizing its features to enhance training delivery.

People Development

• Provide support and feedback to participants to enhance skill development and performance improvement.
• Create and drive Retail Learning Champ program, supporting the RLC in their responsibilities and development.