Restaurant Supervisor

Key Responsibilities: Guest Experience & Service Excellence: Deliver exceptional and personalized guest experiences at every touchpoint. Handle VIP guests, special occasions, dietary requirements, and large group reservations. Resolve guest concerns professionally and ensure complete guest satisfaction. Demonstrate strong knowledge of food, beverages, promotions, and menu offerings. Monitor service quality, order accuracy, pacing, and overall guest satisfaction. Floor Operations & Leadership: Lead daily shift briefings and handovers. Coordinate effectively with Kitchen, Pizza, Bar, and Host teams to ensure smooth operations. Monitor floor activities and proactively address service bottlenecks. Manage opening and closing procedures, checklists, and operational documentation. Ensure smooth service flow during peak business hours. Team Management & Development: Coach and mentor junior team members through on-the-job training. Support onboarding and development of new team members. Provide real-time feedback and performance guidance. Monitor skill development progress and encourage career growth within the team. Foster a positive, collaborative, and performance-driven work culture. POS, Billing & Financial Control: Operate POS systems accurately and efficiently. Handle billing, discounts, promotions, split payments, vouchers, and transaction reconciliation. Monitor bill accuracy and ensure compliance with company policies. Support inventory control of FOH consumables and minimize wastage. Compliance & Safety: Ensure compliance with food safety, hygiene, allergen communication, and alcohol service standards. Maintain grooming and service standards across the team. Complete incident reporting and operational records accurately and on time. Protect guest data, company assets, and operational equipment. Requirements: Minimum High School Diploma. 3–6 years of restaurant or hospitality experience. Strong English communication skills. Experience handling guest complaints, team supervision, and floor operations. Proficiency in POS systems and restaurant service procedures. Ability to work flexible shifts, weekends, and public holidays. Strong leadership, problem-solving, and team coaching skills. Preferred Experience: High-volume casual dining or family dining experience. Experience training and mentoring team members. Experience handling VIP guests and complex service situations. Benefits: Career growth opportunities. Leadership development and training programs. Dynamic and supportive work environment. Competitive salary and performance-based incentives.