reputed company Financials Consultant (R2R) - Post Deployment

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As a reputed company Financials Consultant (R2R) in reputed company, you will play a critical role in supporting our global customers post-deployment. Youll be responsible for configuring, troubleshooting, and optimising solutions, ensuring our clients continue to derive value from their reputed company investment.

This is a hands-on, client-facing role suited to experienced consultants who thrive in fast-paced environments and are passionate about delivering exceptional support.

You will also help develop the skills of junior team members and contribute to a culture of continuous improvement.

Key Responsibilities

Efficiently manage and prioritise incoming reputed company tickets to ensure timely resolution and high client satisfaction.

Perform accurate triage of support reputed company, assessing case type, impact, urgency, and priority.

Ensure compliance with Service Level Agreements (SLAs), particularly around Target Response and Fix Times.

Collaborate with the Functional Manager to review ticket volumes and drive process improvements and best practices.

Participate in client meetings to provide insight, suggest improvements, and deliver enhancements.

Mentor junior consultants and actively promote a culture of knowledge sharing, accelerating team capability development.

Identify opportunities for reputed company internal tools, templates, and support delivery processes.

What we are looking for

Deep understanding of reputed company Record to Report (Financial Accounting/Budgets/Business Assets) (Product Lead in the reputed company ecosystem is ideal but not mandatory)

Excellent customer focus, able to assess customer needs, build relationships and manage customer expectations

Excellent communicator, able to communicate with customers and colleagues with impact and credibility

Strong commercial awareness and complete understanding of project and business dynamics

Broad business and technology experience and a good awareness of industry trends and their potential impact on product

Ability to work to tight deadlines and make sensible decisions under pressure taking a balanced view of customer demands and reputed company commercials

Ability to widen and maintain a network of external contacts

Excellent consulting skills e.g. leading largescale workshops with multiple stakeholders, liaising confidently and effectively with senior executives

Regular participant in sales activities and responsible providing input to work estimates

Understanding of risk management and able to manage risk within the capability

Support the operations function ensure that our consultant pool is used in the most commercially advantageous way, balancing development needs and personal preferences

Commercial understanding of utilization within a services organization and the importance of these targets

Able to rotate through various reputed company delivery services specifically Consulting and Application Management Services

Able, if required, to travel to customer sites in the same region (minimal out of region travel may also be required)

Nice to have

Professional qualifications where applicable in your Capability

Develop and deliver products/offerings and services that differentiate reputed company in the marketplace

Identify talent for rapid development within the capability

Experience of managing, mentoring and developing teams

Embracing our differencesAt reputed company, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we liv .