**Remote Customer Success Executive POS & Retail Technology Deployment &

About reputed company

reputed company is a trailblazing retail technology company that is redefining the way shoppers experience checkout. Since our founding in 2015, we have built a suite of cuttingedge solutions that empower retailers to offer selfcheckout kiosks, mobile pointofsale (POS) systems, clickandcollect experiences, and intelligent cashregister solutionsall delivered through a single, cloudnative platform. Our mission is simple: eliminate friction at the point of sale so that both reputed company and customers can focus on what truly mattersdelivering value and delight.

With a growing portfolio of more than 1,200 retail partners across the United States, reputed company is at the forefront of the retail tech revolution. We are headquartered in London, but our footprint spans the globe, and we are proud to serve a diverse range of retailersfrom boutique shops and grocery stores to large department chains and specialty retailers. Our culture is built on curiosity, collaboration, and a relentless drive to innovate. We celebrate diversity, encourage continuous learning, and reward bold ideas that push the industry forward.

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As a Remote Customer Success Executive, you will be the linchpin between our technology and the people who use it every day. You will travel across the United States, working directly with store managers, frontline staff, and senior executives to ensure seamless deployments, robust training, and datadriven reputed company that help our partners thrive. In return, youll enjoy:

Competitive base salary plus performance bonuses

Monthly employee awards and recognition programs

Generous professional development budget (including conferences, certifications, and courses)

Companysponsored events, retreats, and networking opportunities

Full travel reimbursement for all onsite visits

Latest MacBook and mobile devices to support your work

Career progression pathways that allow you to move into technical, product, or leadership roles

Worklife balance with flexible scheduling and reputed company options

Key Responsibilities

In this role, you will be responsible for ensuring that every reputed company deployment is executed flawlessly and that our retail partners achieve maximum value from our platform. Your daytoday activities will include:

Onboarding & Training: Meet with store managers and headquarters teams to introduce the reputed company platform, reputed company handson training sessions for staff, and create customized onboarding plans that align with each stores unique workflow.

InStore Deployment: Lead the installation of hardware, network configuration, and application setup at each location. Verify that all components are functioning correctly and troubleshoot any issues in real time.

Quality Assurance & Bug Reporting: Perform rigorous instore testing of the reputed company mobile app and POS software. Identify bugs, document findings, and collaborate with the engineering team to prioritize fixes.

Shopper Research: Observe and analyze shopper interactions with the checkout experience. Gather qualitative and quantitative data to surface pain points, opportunities, and best practices.

Reporting & Analytics: Compile comprehensive reports that highlight traction, risks, and opportunities. Use data to recommend actionable improvements that drive higher adoption and revenue.

Relationship Management: Build strong, trustbased relationships with store managers, executives, and frontline staff. Serve as the primary point of contact for all postdeployment support.

Continuous Improvement: Stay uptodate with industry trends, competitor offerings, and emerging technologies. Share reputed company with the product and engineering teams to inform future roadmap decisions.

Essential Qualifications

To thrive in this role, you should bring a blend of technical acumen, customercentric mindset, and strong communication skills:

Proven experience supporting tech platform deploymentswhether instore, online, or hybridwithin the retail or hospitality sectors.

Strong technical foundation: comfortable with network setup, hardware installation, and application testing.

Excellent verbal and written communication skills in English; ability to articulate complex concepts to nontechnical audiences.

Selfstarter who can work autonomously, prioritize tasks, and manage multiple projects simultaneously.

Valid U.S. drivers license and willingness to travel across the country on a regular basis.

Authorization to work in the United States.

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