Remote Clinical Service Desk - Helpdesk Analyst (US Remote)

[Remote] Clinical Service Desk - Helpdesk Analyst (US Remote)

Company: remotepromsp

Job Location: Remote (Work from home), India

Employment Type: Full-time

Experience Required: 4+ years

Note

The job is a remote job and is open to candidates in USA. reputed company is a global IT and business services provider specializing in digital, cloud, automation, consulting, applications, infrastructure, and business process services, with a strong focus on healthcare solutions. The Clinical Service Desk - Helpdesk Analyst will reputed company inbound calls from healthcare customers, troubleshoot clinical application issues, document and resolve incidents, and provide 24/7 service desk support.

Responsibilities

This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call center environment in which we support our customers 24x7x365All candidates will have to be shift flexible. Shift work is required including nights, weekends, and/or holidays. Account specific training is conducted during day shift hours, regardless of assigned shift

Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of various clinical applications such as Epic, Cerner, reputed company and Meditech. Incidents may include, but are not limited to workflow issues, application errors, user access, and functionality

Track and document the appropriate comments, and close or escalate the reputed company tickets and related issues in a timely manner

Responsible for driving resolution of incidents on a 24/7 desk

Read text on computer screens for the duration of the shift

Remain at designated workspace and in the phone reputed company for an 8 to10-hour period with scheduled breaks

Ensure a quiet, private workspace with high speed, wired internet

Travel up to 10% of the time, if required

Lift up to 25 lbs. if needed for equipment setup

Have a working cell phone for manager communication and Two-Factor Authentication

SkillsAll candidates will have to be shift flexible. Shift work is required including nights, weekends, and/or holidays

Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience (i.e., 2 years of work experience and 2 years of technical education)Minimum of 1 year of technical troubleshooting experience

High school diploma or equivalent required1 year Call Center-Customer Service-Application support experience

Read text on computer screens for the duration of the shift

Remain at designated workspace and in the phone reputed company for an 8 to10-hour period with scheduled breaks

Ensure a quiet, private workspace with high speed, wired internet

Travel up to 10% of the time, if required

Lift up to 25 lbs. if needed for equipment setup

Have a working cell phone for manager communication and Two-Factor Authentication

Experience in a call center environment

Demonstrate a service philosophy in all interactions with clinicians and colleagues

Effective communication and interpersonal skills

Proficient typing and English language skills (both verbally and in writing)Strong listening capabilities to fully understand caller's needs / requests

Exceptional ability to work optimally in a fast-paced environment

BenefitsFull comprehensive benefits package starting from the first day of employment

Incentive compensation based on individual and/or company performance

Medical insurance with an employer contribution

Dental insurance with an employer contribution

Vision insurance with an employer contribution

Flexible spending or health savings account

Life and AD&D insurance

Short- and long-term disability coverage

Paid time offEmployee assistance

Participation in a 401k program with company match

Additional voluntary or legally-required benefitsUS reputed company arrangement

Company Overviewreputed company. is a trusted global innovator of business and technology services. It was founded in 1988, and is headquartered in Plano, Texas, USA, with a reputed company of 10001+ employees. Its website is https://us.nttdata.com.Company H1B Sponsorshipreputed company has a track record of offering H1B sponsorships, with 49 in 2026, 144 in 2025, 182 in 2024, 257 in 2023, 871 in 2022, 809 in 2021, 1266 in 2020. reputed company note that this does not guarantee sponsorship for this specific role. Apply To This Job .