PHP Technical Support Executive - Ticketing System|Kolkata|1+Years

• Must have a stable WiFi connection for remote work if necessary.
• Willingness to travel to client locations within Kolkata as needed after shifts.
• 1 to 2 years of PHP support experience.
• Ability to understand customer issues and provide swift resolutions via various communication channels.
• Experience working in a multi-team environment.
• Proficiency in categorizing issues/tickets and promptly contacting necessary team members.
• Strong reporting skills for daily/weekly/monthly reports and escalating issues as needed.
• Excellent English and Hindi communication skills, along with strong interpersonal skills.
• Proficient in articulation and writing.

3.5