Operations Manager

We are seeking an experienced Operations Manager to oversee and enhance our back office operations in the micro finance sector. The ideal candidate will be responsible for ensuring efficient operational processes, managing team performance, and driving strategic initiatives to improve service delivery.

Key Responsibilities

• Lead and manage the back office operations, ensuring compliance with company policies and regulatory requirements.
• Develop and implement operational strategies to improve efficiency and effectiveness in service delivery.
• Monitor and analyze operational performance metrics, identifying areas for improvement and implementing corrective actions.
• Collaborate with cross-functional teams to streamline processes and enhance customer satisfaction.
• Provide leadership and guidance to the operations team, fostering a culture of continuous improvement and professional development.
• Prepare and present operational reports to senior management, highlighting key performance indicators and strategic recommendations.

Required Skills

• Proven experience in operations management, preferably in the micro finance or financial services sector.
• Strong understanding of back office operations and processes.
• Excellent leadership and team management skills.
• Ability to analyze data and make data-driven decisions.
• Strong communication and interpersonal skills.
• Proficiency in relevant software and tools used in operations management.

If you are a results-oriented professional with a passion for operational excellence and a background in micro finance, we encourage you to apply for this exciting opportunity.