Operations Associate – Customer Success

Location: Noida, Uttar Pradesh

Experience: 1- 2 years

Employment Type: Full-time, Work from Office

About Snooplay

Snooplay is building a faster and more convenient way for parents to shop for everything

their children need. Through Snooplay, our 60-minute delivery app for kids and babies across

Delhi NCR, we offer a wide range of products across toys, baby care, clothing, sports, baby

gear, and more.

We believe great customer experience goes beyond delivering the right product. It means

being responsive, solving problems quickly, and making shopping effortless for parents.

Role Overview

We are looking for a proactive and customer-focused Operations Associate to manage

customer queries, resolve order-related issues, and ensure smooth coordination between

customers, delivery partners, and internal teams. The role requires strong communication

skills, attention to detail, and the ability to handle multiple tasks in a fast-paced environment.

Key Responsibilities

• Handle customer queries across calls, WhatsApp, email, and other customer support

channels.

• Manage order-related requests, including order status, delivery delays, cancellations,

exchanges, returns, refunds, and product-related queries.

• Coordinate with warehouse, store operations, and delivery partners to ensure timely

order fulfilment and resolution of delivery issues.

• Proactively communicate with customers regarding order updates, delays, and

service-related concerns.

• Resolve customer complaints efficiently while maintaining a high standard of

customer experience.

• Take ownership of customer issues from initiation to resolution, ensuring timely

follow-ups and clear communication.

• Identify recurring customer complaints and operational bottlenecks and share

feedback with relevant teams to improve processes.

• Maintain accurate records of customer interactions, complaints, resolutions, and

order-related issues.

• Assist in managing escalations and ensure that unresolved issues are addressed

promptly.

• Help improve customer satisfaction, repeat purchases, and trust in the Snooplay app.

What We Are Looking For

• 1-2 years of experience in customer support, customer success, e-commerce

operations, or order management.

• Experience working with an e-commerce, quick-commerce, D2C, or retail business

will be preferred.

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-first mindset.
• Ability to manage multiple queries and priorities in a fast-paced environment.
• Comfortable using spreadsheets, order management systems, customer support tools,

and basic business applications.

• A proactive approach with a strong sense of accountability and ownership.

Why Join Snooplay?

• Be part of a fast-growing startup transforming how parents shop for kids and babies.
• Work closely with operations and leadership to improve the customer experience.
• Take ownership of real customer problems and help build better processes.
• Work in a dynamic environment where your contribution has a direct impact on

customer satisfaction.

If you enjoy solving problems, helping customers, and making operations run smoothly,

we would love to hear from you. Apply at hr@snooplay.in with your resume.