On-Site IT Support Specialist | Hyderabad

We’re hiring: On-Site IT Support Specialist | Hyderabad

Hyderabad(100% on-site) | Contract: 6 months, extendable | Full-time | Start: ASAP

We’re looking for a hands-on IT On-Site Support Specialist to join a global IT organisation that is building a best-in-class on-site support model. You’ll be the go-to technical person at the site. You’ll keep users, meetings and infrastructure running smoothly, and you’ll own the user experience day to day.

What you’ll do

• Provide on-site technical support to end users, including hardware and software troubleshooting
• Support events such as town halls, executive meetings and visitor sessions, including A/V setup and live support
• Install, configure and maintain end-user devices, peripherals, network connections and A/V equipment
• Diagnose and resolve issues across operating systems, applications and network connectivity
• Carry out routine system maintenance and updates
• Work with global IT teams on complex issues, and act as local escalation point for infrastructure
• Provide “hands and eyes” support for data centre activities (network, server, backup) with infrastructure teams and vendors
• Deliver VIP and executive support when requested
• Champion IT security and data protection standards on site, and support internal and external audits
• Log and track all activity in the ticketing system, and coach users on IT tools and systems

What you’ll bring

• Bachelor’s degree in Computer Science or a related field, or equivalent experience
• Up to 4 years’ experience in IT end-user computing (PCs, smartphones, tablets)
• Hands-on knowledge of Microsoft Intune, SCCM, Active Directory, Windows, M365 and Microsoft collaboration tools
• ITIL 4 Foundation certification
• Business-fluent English
• A strong service mindset, clear communication, good documentation habits and attention to detail
• Confidence and assertiveness when handling escalations and senior stakeholders

Good to know

• This is an on-site role in Hyd. Remote working is not possible.