NOC Infrastructure Operations Manager (Malappuram)

Job Description

Title: NOC Infrastructure Operations Manager (MSP)

\nRemote | India

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\nAbout the Client

\nInCommon is hiring on behalf of a client - an Australian-owned Managed Service Provider (MSP), headquartered in Melbourne. Our client runs day-to-day IT operations for mid-market customers across networking, infrastructure, security, and Microsoft 365 keeping their environments secure, available, and performing to agreed service levels, 24x7.

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\nMandatory Requirement

\nThis role is strictly for candidates with prior, hands-on experience inside a Managed Services Provider (MSP) supporting multiple external customer environments concurrently under SLA. Candidates from single-customer internal IT teams, or from pure service-desk/ticket-triage backgrounds, will not be considered.

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\nAbout the Role

\nWe're looking for an Operations Manager to lead our client's India-based Managed Services team - a group of engineers responsible for the proactive, day-to-day health of customer environments. This is a hands-on operations role: monitoring, patching, backup validation, change testing, and security event triage across multiple customer accounts at once. You won't be doing the technical work yourself day to day, but you need enough range across networking, infrastructure, security, and Microsoft 365 to guide the team, make the call when something's ambiguous, and reduce unnecessary escalation.

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\nWhat You'll Own

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• Proactive Monitoring & Event Management: Oversee real-time monitoring across customer environments (network, endpoint, cloud, security), ensuring events are triaged by business impact and escalated appropriately\n
• Patch & Change Governance: Own patch management cycles across client environments: scheduling, validation, exception handling, and remediation of failures, with proper change control before anything hits production\n
• Backup & Recovery Assurance : Ensure backups are completing successfully and are actually recoverable, not just “r