Confident and Professional dealing directly with customers.
Outgoing team player with the ability to liaise with other team members and take the lead on decision making.
Positive and Pro Active attitude.
Working knowledge/understanding of Microsoft products.
Troubleshooting basic Server problems.
Ability to work under pressure.
Supportive and committed team player.
Job Responsibilities
Experience of using Ticket Management tools.
Escalations are performed within the SLA timescales.
Good commutations with customers is required throughout incident lifecycles.
Analytical skills.
Have excellent written and verbal communication skills.
Be organised and be able to work under pressure.
Detailed working knowledge of a range of networking and security technologies, including:
Cisco switches and routers
Juniper switches and routers
F5 Big-IP load balancers
Check Point and Cisco ASA
Able to demonstrate understanding of key networking concepts, including:
TCP/IP
Layer 2 and layer 3 switching and routing
Routing protocols such as BGP and OSPF
Security solutions such as firewalls, IDS/IPS, VPN, and SSL Certificates
Load balancing best practices
In-depth troubleshooting and strong analytical skills.
Use of packet capturing technologies such as Wireshark.
Knowledge of platform technologies including Microsoft Windows, Unix and/or Linux.
DNS
Location
Bengaluru, Karnataka, India
About Company
Virtusa Corporation provides digital engineering and technology services to Forbes Global 2000 companies worldwide. Our Engineering First approach ensures we can execute all ideas and creatively solve pressing business challenges. With industry expertise and empowered agile teams, we prioritize execution early in the process for impactful results. We combine logic, creativity and curiosity to build, solve, and create. Every day, we help clients engage with new technology paradigms, creatively building solutions that solve their most pressing business challenges and move them to the forefront of their industry.
Join us at Virtusa, an equal opportunity employer that values inclusion and diversity. Check out Virtusa.com/careers to find out more.