Job Description
- Confident and Professional dealing directly with customers.
- Outgoing team player with the ability to liaise with other team members and take the lead on decision making.
- Positive and Pro Active attitude.
- Working knowledge/understanding of Microsoft products.
- Troubleshooting basic Server problems.
- Ability to work under pressure.
- Supportive and committed team player.
Job Responsibilities
- Experience of using Ticket Management tools.
- Escalations are performed within the SLA timescales.
- Good commutations with customers is required throughout incident lifecycles.
- Analytical skills.
- Have excellent written and verbal communication skills.
- Be organised and be able to work under pressure.
- Detailed working knowledge of a range of networking and security technologies, including:
- Cisco switches and routers
- Juniper switches and routers
- F5 Big-IP load balancers
- Check Point and Cisco ASA
- Able to demonstrate understanding of key networking concepts, including:
- TCP/IP
- Layer 2 and layer 3 switching and routing
- Routing protocols such as BGP and OSPF
- Security solutions such as firewalls, IDS/IPS, VPN, and SSL Certificates
- Load balancing best practices
- In-depth troubleshooting and strong analytical skills.
- Use of packet capturing technologies such as Wireshark.
- Knowledge of platform technologies including Microsoft Windows, Unix and/or Linux.
- DNS
Location
Bengaluru, Karnataka, India