Manager – Technical Sales & Customer Service

Principal Activities

• Responsible for workload allocation, management reporting, assist team members on day-to-day activities.
• Responsible for team deliverables. Once a task is assigned to a team member, that team member will be the direct point of contact
• Able to provide inputs to optimize and improved the Selection Program for all types of Pumps in the portfolio of Allweiler India
• Focus on standardization of processes and systems in Technical sales and Customer Service.
• Review and assist in Techno-commercial proposals; Should be able to provide technical support to the customers.
• Responsible for achieving the team KRAs and organization goals for the team.
• Drive improvement activities in the team & involve in process simplification actions.
• Provides technical assistance during the detailed engineering phase of inquiries and projects through product applications and specifications to provide an engineered solution for integration.
• Analyses specifications, application data sheets, inquiry data sheets or other similar documents to determine if the desired specifications can be met.
• Defines the products and their interrelationships to meet the functional and performance requirements.
• Verified / Prepares estimates/quotes for non-price listed products and other pertinent data required to satisfy customer requirements.
• Maintains and improves technical competency, staying current with changes in the industry.
• Completes and maintains all required paperwork, quotes, quote log, and other required documentation.
• Learns and understands customer's requirements and application to make appropriate product recommendations.
• Evaluates inquiries and specifications to create formal proposals for sales managers, distributors, and other customers.
• Ensure complete and correct handover of the orders to operation team
• Focus on driving efficient Kick off process
• Establish and track performance metrics, monitor the inside sales dashboard and benchmark against best practices to enhance service levels of technical sales and customer services team

Candidate Requirements

Knowledge Skills & Abilities

Technical Skills

• Should have experience in handling team
• Expert knowledge in international standards & specifications.
• Very good knowledge in materials and specifications used in the various industries, applications & different requirements
• Should have knowledge of key segments like Power Plants, Oil & Gas and other General Industries.

Soft Skills

• Listening and counselling skills.
• Team building and Leadership skills
• Communication and presentation skills.
• Negotiation & Influencing skills.
• Problem analysis and decision making, Analytical skills

Education & Experience

• Education: Graduate in Mechanical, Instrumentation or Chemical technology
• Experience: 12 + years of industry experience