Logistics Operations Specialist

Key Responsibilities – Logistics Operations

Handle end-to-end import and export shipment operations.

Coordinate with customers, shipping lines, freight forwarders, transporters, CHA, agents, and overseas partners.

Obtain and negotiate freight rates and local charges from shipping lines/agents.

Prepare and send quotations to customers and maintain rate records.

Coordinate booking, shipment planning, container allocation, and transportation.

Monitor shipments from booking to final delivery and provide timely updates to customers.

Handle and verify shipping and logistics documentation such as BL, SI, VGM, invoices, packing lists, COO, shipping bills, etc.

Follow up on ETD, ETA, transshipment, vessel changes, delays, and delivery status.

Coordinate with CHA/customs teams for customs clearance and documentation.

Check freight invoices and additional charges and coordinate for corrections/approvals.

Maintain shipment trackers, quotation records, customer follow-ups, and operational reports.

Coordinate with accounts for vendor invoices, customer billing, and payment-related issues.

Resolve operational issues, delays, discrepancies, and customer queries.

Ensure all vendor/agent/customer communication and approvals are properly documented on email.

Maintain strong coordination between sales and operations teams to ensure smooth execution of shipments.

Ensure shipments are handled within agreed timelines and commercial terms.