Lead- Transport Services

Responsibilities

• Design and implement a Group-wide transportation strategy aligned with business goals.
• Lead national planning, route optimization, and long-term capacity design to enhance service and ROI.
• Establish a strong governance framework to ensure consistency, transparency, and accountability across transportation operations.
• Provide regular assurance to leadership on spend control, vendor compliance, and performance standards.
• Drive internal audits, compliance checks, and corrective actions where required.
• Ensure compliance to respective processes w.r.t. governance protocols
• Drive the standardization of Transport services across group.
• Lead the deployment of a centralized Transportation Management System (TMS) and digitization initiatives.
• Ensure all 3000+ vehicles are integrated under a unified Central Command Center for real-time monitoring, analytics, and decision-making.
• Make recommendations to the concerned teams to add features and upgrade the transport portal to enhance user experience & signoff key features and functionalities of the portal and other tools as applicable
• Define and enforce standard operating procedures for vehicle sourcing, vendor engagement, billing, and documentation.
• Institutionalize process rigor across all locations and business units.
• Update the SOP’s from time to time keeping in consideration the business dynamics and user requirements
• Partner with techno-commercial and BU teams to analyze spend trends & rate structures.
• Monitor transport resource utilization and optimize allocation across BUs to reduce idle time and inefficiencies.
• Drive cost-saving initiatives without compromising service or compliance.
• Build a pan-India network of reliable transport partners.
• Oversee vendor performance, SLA compliance, and periodic re-evaluations to ensure continuity and quality of service.
• Conduct Quarterly reviews with service partners, ensuring SLA and performance levels are achieved
• Manage and optimize the Group’s 400 Cr plus transportation budget.
• Provide strategic inputs on budget planning, variance analysis, and cost rationalization.
• Ensure full adherence to national and state-level transport regulations and safety mandates.
• Lead risk identification and develop mitigation frameworks, including business continuity planning.
• Act as the Group’s transport strategy lead, aligning with BU heads and senior stakeholders to drive operational efficiency, compliance, and cost visibility.
• Build and lead a high-performing national transport team, fostering collaboration, accountability, and continuous improvement.
• Develop strong internal working relationships with all departments
• Prepare FAQs and monitor timely resolution of queries raised at the Traveller Helpdesk; Address escalations if any and provide guidance to teams to effectively resolve all queries/ grievances
• Analyse service performance and traveller satisfaction levels (through formal / informal feedback) and pilot strategic initiatives to drive process improvements.

Qualifications

• 15+ years of experience in Transport Operations, Fleet Management, Logistics, Mobility Services, Corporate Administration.

Minimum 5 years in a leadership role managing enterprise-wide travel operations.