LEAD QA & CUSTOMER SUPPORT ENGINEER

LEAD QA & CUSTOMER SUPPORT ENGINEER LEAD QA & CUSTOMER SUPPORT ENGINEERSTR_ADMINDecember 9, 2021December 17, 2021

DESCRIPTION

Primarily work involves testing of networking and wireless products, teaching customers about how to configure wireless mesh to suit their needs, and assisting customers in resolving their problems.

Responsibilities include

• Understand all Strix product features thoroughly and test them
• Write and maintain software, hardware, and product level test plans
• Report and track defects and work with development team to fix them timely
• Review test plans and enhance them to improve coverage and prioritise testing
• Reproduce problems reported by customer and solve them
• Prepare application notes and case studies
• Prepare network architecture for customers’ deployment requirements
• Conduct customer trainings
• Work with DA team to automate testing
• Conduct customer demonstrations
• Carry out field testing and supervise installation and commissioning at customer site

Skills and Qualifications

• Strong IT and networking skills.
• Obsessed with checking work, recreating defects to verify them and testing everything that needs to be tested.
• Analytical problem solving.
• Ability to use logic and reasoning to identify the strengths and weaknesses of systems.
• Have an open perspective and creative mindset – and the ability to approach a problem creatively.
• Good communications skills, both written and verbal.
• Diplomatic to manage customers’ expectations.
• Meticulous approach to work.
• Ask questions to better understand the product or the requirements.

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