Designation: Manager

Location: India Maharashtra One International, Mumbai

Organization: Chemicals

Key Result Areas

Supporting Actions

Preparation of Post Shipment documents

Make sure that the team is involved in timely preparation of system generated post shipment documents with in 2 working days from receipt of BL / LR with zero error.
Review that the copy documents must be shared with customer within timelines without any deviation.

Bank Submission and followup

LC Documentation – Monitor the LC documents are negotiated with Bank without any discrepancy charges
Monitor that all Post shipment documents must be submitted with Bank with in 10 days from the date of receipt of BL / LR and valid Bill ID number is generated against same.
Monitor Bank Realisation Certificates are released for all payment within the time of 30 days from the receipt of payment

Smooth coordination with Shipping line / CHA

Ensure team members are following up daily for BL/LR for all shipments.
Make sure team is giving correct information / instrusctions to CHA / Shipping Agent while releasing BL copies to help customer clear cargo hassel free

AIAFTA / SAIFTA Documentation

Make sure team is submitting and checking AIAFTA / SAFTAdocumets with creating it
AIAFTA SAFTA documents should be send to customer well in advance before arrival of vessel

Point of contact with prompt response and creating unique customer experience.

Every call is answered: Have a jump line amongst team members.
Work with IT to have automated
Dispatch details with LR/BL details on shipment.
Monthly team meeting with Export documentation team to understand areas of concern in Order to Delivery cycle. Take proactive steps to address them

MIS Reports

Relationship Management with key customers

Manage key customers and address their service queries
Review customer complaints work closely with the logistics and sales team to create processes to address customer complaints

Lead - Export Documentation

Job Description & Responsibilities