Key Account Manager

We're Hiring: Key Account Manager | DigiStay.ai

Department: Account Management

Location: Dehradun, Uttarakhand

Workplace Type: On-site

Employment Type: Full-time

Experience: 1–3 years

Openings: 1

About DigiStay.ai

DigiStay.ai is a hospitality technology company building software that helps hotels streamline operations, improve efficiency, and deliver better guest experiences.

About the Role

We are hiring a Key Account Manager to own a portfolio of hotel accounts and build strong, long-term customer relationships. You will work closely with hotel teams and with our internal Sales, Support, and Product teams to drive product adoption, customer satisfaction, retention, and renewals.

Key Responsibilities

• Manage hotel accounts across the full lifecycle, from onboarding through retention and renewal, with a focus on Net Revenue Retention (NRR).
• Act as the primary point of contact for assigned hotel partners.
• Support customers in adopting and getting value from DigiStay products.
• Monitor account health metrics such as CSAT (customer satisfaction) and NPS (Net Promoter Score).
• Identify and address retention risks early.
• Identify relevant upselling and cross-selling opportunities.
• Maintain accurate, up-to-date records in the CRM.
• Coordinate with internal teams to resolve customer issues.
• Share customer feedback and insights with the relevant teams.
• Plan and execute strategies for portfolio growth and referrals.

Required Qualifications

• 1–3 years of experience in Account Management, Customer Success, Client Success, or a similar client-facing role.
• Strong client relationship management and commercial judgement.
• Experience managing multiple customer accounts simultaneously.
• Strong customer retention and problem-solving skills.
• Ability to identify relevant upselling and cross-selling opportunities.
• Comfortable working with CRM tools and maintaining accurate records.
• Strong ownership and follow-through.

Preferred Qualifications

• Experience with SaaS or subscription-based products.
• Experience managing hotel or hospitality clients.
• Familiarity with PMS, Booking Engine, Channel Manager, POS, or similar hotel technology.
• Experience with SaaS renewals and churn management.
• Ability to adapt quickly to new tools, environments, and processes.

How to Apply

Apply directly through this LinkedIn posting. We review every application and contact shortlisted candidates through official DigiStay.ai channels.

Equal Opportunity

DigiStay.ai is an equal opportunity employer. We consider all qualified applicants without regard to race, colour, religion, caste, sex, gender identity or expression, sexual orientation, national origin, disability, age, marital status, pregnancy, or any other characteristic protected by applicable law.

Recruitment Integrity

DigiStay.ai never asks candidates for payment, deposits, or financial information at any stage of the hiring process.