International Voice Process Customer Support Associate

International Voice Process Customer Support Associate

Location: Kakkanad, Kochi, Kerala

Work mode: Work from office

Employment type: Full-time

Shift: Rotational shifts, primarily night shifts

Monthly salary: 19,00025,000, depending on experience, communication skills, and interview performance

About the Role

ITES is hiring energetic, customer-focused candidates for an International Voice Process in Kakkanad, Kochi.

As a Customer Support Associate, you will handle inbound customer calls, resolve customer queries, and provide basic technical assistance for computers and mobile devices. Freshers and experienced candidates with strong English communication skills are welcome to apply.

Key ResponsibilitiesHandle inbound calls from international customers.Understand customer concerns and provide clear, accurate solutions.Provide basic technical support for Windows PCs, Mac devices, and mobile devices.Assist with product installation, uninstallation, configuration, and troubleshooting.Maintain a professional, patient, and courteous approach during every interaction.Escalate unresolved or complex cases to the appropriate team.Accurately document customer interactions, issues, and resolutions.Follow company procedures, quality standards, and data-security requirements.EligibilityAny recognized undergraduate, postgraduate, MBA, or equivalent qualification.Excellent spoken English and interpersonal communication skills.CEFR or Berlitz B2-level English proficiency is preferred.Basic knowledge of computers, mobile devices, and technical troubleshooting.Freshers and experienced candidates may apply.Immediate joiners are preferred.Applicants must be comfortable handling inbound international customer calls.Applicants must be willing to work rotational shifts, including night shifts.Applicants must be able to work from the Kakkanad office.Salary and BenefitsMonthly salary of 19,00025,000.Health insurance.Provident Fund.Cab facility between 6:30 PM and 6:30 AM within a 25-kilometre radius.Professional training and development.Career growth opportunities.Exposure to an international customer-support environment.Hiring ProcessAll interview stages will be conducted virtually.

Talent Acquisition ScreeningService Delivery InterviewSHL and behavioural assessmentsOffer discussionOnboardingInformation to Include When ApplyingPlease mention the following details in your application:

Current locationNotice periodEarliest joining dateSpoken English proficiencyComfort with rotational and night shiftsWillingness to work from the Kakkanad officeAcceptance of the 19,00025,000 monthly salary rangeHow to ApplySend your updated rsum to [HIDDEN TEXT] with the subject line:

Application for International Voice Process Kochi

For enquiries, contact: +91 95hidden_mobile7

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