International Outbound Calling | Account Manager

Key Responsibilities

• Handle international outbound voice calls professionally for US customers.
• Deliver high quality customer interactions while meeting defined quality and compliance standards.
• Effectively negotiate and resolve customer queries or issues within agreed timelines.
• Maintain accurate and complete documentation of customer interactions in internal systems.
• Manage call volumes efficiently while maintaining a high level of customer satisfaction.
• Work collaboratively with team members and escalate issues when required.
• Demonstrate flexibility to handle a fast paced and demanding work environment.
• Participate in training, feedback, and coaching sessions for continuous performance improvement.

Experience

• Graduation is mandatory (no undergraduates).
• Minimum 1 year of core International VOICE process experience (pure voice only).
• Experience in International processes (Collections or Non Collections).
• Backend, blended experience is not eligible.
• Candidate must have all relevant documents from last 1 year of experience.

Skills Required

• Excellent verbal and written English communication skills.
• Good negotiation skills.
• Basic PC and system navigation knowledge.
• Strong time management and organizational skills.
• Ability to handle multiple tasks while maintaining accuracy.
• Professional call etiquette with a customer-centric approach.2

Perks and Benefits

• Transportation Services: Convenient and reliable commute options to ensure a hassle-free journey to and from work.
• Meal Facilities: Nutritious and delicious meals provided to keep you energized throughout the day.
• Career Growth Opportunities: Clear pathways for professional development and advancement within the organization.
• Captive Unit Advantage: Work in a stable, secure environment with long-term projects and consistent workflow.
• Continuous Learning: Access to training programs, workshops, and resources to support your personal and professional growth.

Interested candidates. please share your CV at shobhana@mcmcg.com