Instructional Designer (AI-Forward Curriculum Design & Development)

Sutherland is hiring for Instructional Designer (AI-Forward Curriculum Design & Development) in India. This opening was published by Sutherland on their official smartrecruiters careers board on 12 October 2026 and was verified as still open on 13 October 2026.

About Sutherland

An AI-driven business transformation company delivering measurable business outcomes. We design, run, and automate the operations we transform - so our AI reaches production and keeps improving.

• Where digital engineering meets business operations. Designed and delivered for real impact.
• Backed by nearly four decades of expertise, we engineer AI-ready digital foundations.
• Ready to move AI from ambition to performance? We design, build, and run mission-critical workflows that drive measurable business results.

As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics.

• About Us Engineering for Impact Operational excellence-led AI solutions built around your business.

Most companies either build AI-led capabilities or run operations. Sutherland does both. We run complex, mission-critical processes for major global enterprises while engineering the AI-led solutions that sit within them. That closed loop is how we help clients move beyond AI pilots to reliable, governed, measurable outcomes that improve and scale over time.

Sutherland embeds AI-led solutions into the workflows we already run and improve. Our advantage is the closed loop between engineering and operations. Real-world insights sharpen our solutions, and sharper solutions improve operational performance.

End-to-End Ownership That Delivers We take responsibility across the full AI transformation journey. From strategy, data readiness, and engineering through deployment, operation, and scale – we help enterprises move from ambition to measurable business impact.

AI Grounded in Real Operations We do not bring generic tools and solutions to our clients. We embed AI-led solutions into production workflows shaped by decades of operating experience, real process knowledge, and continuous improvement. Governance, human oversight, and domain expertise are built in from day one.

Built to Run. Run to Improve. Sutherland connects engineering with operations in a closed loop. Our engineering capabilities build the foundations for the workflows we run, and the workflows we run continuously sharpen the platforms and agents we deploy. The result is AI-led solutions that scale with confidence, improve over time, and deliver compounding business value.

We Win When You Win 63% of our business is tied to client success. Our commercial models are built around measurable outcomes and client KPIs, connecting investments in AI-led solutions directly to performance, productivity, cost, experience, and growth.

Our History For nearly four decades, Sutherland has grown by evolving with technology – expanding capabilities and building intelligent systems that deliver measurable outcomes for enterprises worldwide.

Leadership Testimonial Over the past three decades we have consistently invested in people, products, and platforms to build a Company that is dedicated to driving measurable outcomes for our clients.

This remains our mission even today. The core values of remaining agile, outside-the-box thinking, uncompromising integrity, and flawless execution are key pillars of the Company.

Making a Positive Impact As part of the UN Global Compact, we act responsibly toward people and the planet. Through consistent practices and strong partnerships, we work to drive meaningful change.

• Our Global Footprint We are a global organization with 70+ offices, serving customers across 144+ countries.

14 Countries, 1 Incredible Achievement Great Place To Work®: Bulgaria, Canada, China, Egypt, India, Japan, Jamaica, Kosovo, Malaysia, Philippines, Saudi Arabia, the UAE, the UK, and the USA.

• Build skills, solve real challenges, and shape outcomes that matter. Your next chapter starts here.

Job description

Shape the Future of Learning at Sutherland

At Sutherland , we don't just deliver exceptional customer and business solutions, we create learning experiences that transform careers, empower teams, and drive business success. As a global leader in digital transformation and business process solutions, we are passionate about innovation, continuous improvement, and developing world-class talent.

We're building our talent pipeline for an Instructional Designer who thrives on creativity, collaboration, and innovation. If you're passionate about turning complex concepts into engaging, impactful learning experiences and enjoy working with diverse stakeholders in a fast-paced environment, we'd love to connect with you.

Daily responsibilities

• Design end-to-end learning solutions using instructional design frameworks such as ADDIE , SAM , and Bloom's Taxonomy .
• Analyze business requirements, review content, and identify knowledge and performance gaps.
• Develop curriculum maps, learning paths, lesson plans, facilitator guides, learner materials, job aids, assessments, and e-learning content.
• Create learning solutions for instructor-led, virtual instructor-led, self-paced, and digital learning environments.
• Collaborate with subject matter experts (SMEs) to gather information, validate content, and ensure accuracy.
• Utilize AI tools to support content analysis, storyboarding, scripting, drafting, and content refinement while ensuring quality and compliance standards.
• Partner with cross-functional teams to deliver learning projects on time and according to project requirements.
• Conduct and support Train-the-Trainer (TTT) sessions to ensure successful implementation of learning programs.
• Coordinate training readiness requirements, including tools, systems, technology, and learning materials needed before deployment.
• Evaluate learning effectiveness using Kirkpatrick's Four Levels of Evaluation and recommend continuous improvements.

Tools, technologies and learning

The role works with Communication, Generative AI — every item drawn from Sutherland's own job description, not a generic template.

Eligibility criteria

• Education: Bachelor's degree in Education, Instructional Design, Learning & Development, Communications, Psychology, Business, or a related field. Equivalent education and experience may be considered. / Be part of a high-performing Learning Design and Experience team.
• Technical skills: Generative AI
• Soft skills: Communication
• Experience: Not stated as a number by the employer — read the full description below
• Coordinate training readiness requirements, including tools, systems, technology, and learning materials needed before deployment.
• Evaluate learning effectiveness using Kirkpatrick's Four Levels of Evaluation and recommend continuous improvements.
• Lead learning initiatives that address organizational, operational, or performance challenges.
• Manage multiple instructional design projects simultaneously while meeting quality and delivery expectations.
• Bachelor's degree in Education, Instructional Design, Learning & Development, Communications, Psychology, Business, or a related field. Equivalent education and experience may be considered.
• At least 2 years of experience in Learning & Development , specifically focused on curriculum design, content development, and training delivery.
• At least 1 year of experience in customer service, technical support, or a BPO environment .
• Demonstrated experience applying instructional design methodologies such as ADDIE and SAM .

Salary

• Not disclosed by Sutherland in this posting — the employer shares compensation during the hiring process. We never publish an estimate as if it were the offer.

Perks and benefits

• Be part of a high-performing Learning Design and Experience team.
• Work on innovative, AI-powered learning initiatives.
• Design learning solutions that drive real business impact.
• Collaborate with industry experts and global stakeholders.
• Grow your expertise in learning strategy, instructional design, and emerging AI technologies.
• Sutherland is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job location

• India (as listed by the employer: Taguig, NCR, ph)

Employment type

• Full-time

Work mode

• Work From Office (WFO)

Application deadline

• No fixed closing date was published — Sutherland closes this posting once it is filled, so apply early. We re-check the employer's board daily; the "Verified open" date shows the last day it was confirmed live.

Number of openings

• Not specified by the employer

Required skills

• Communication
• Generative AI

How to apply

Log in or register free on MyInternships.in, then click Apply Now — you go straight to Sutherland's official posting for this role to complete your application. The link was checked on 13 October 2026 and still serves this exact opening.

Full job description as published by Sutherland

Shape the Future of Learning at Sutherland

At Sutherland , we don't just deliver exceptional customer and business solutions, we create learning experiences that transform careers, empower teams, and drive business success. As a global leader in digital transformation and business process solutions, we are passionate about innovation, continuous improvement, and developing world-class talent.

We're building our talent pipeline for an Instructional Designer who thrives on creativity, collaboration, and innovation. If you're passionate about turning complex concepts into engaging, impactful learning experiences and enjoy working with diverse stakeholders in a fast-paced environment, we'd love to connect with you.

We are looking for a highly creative and detail-oriented Instructional Designer to join our Learning Design and Experience (LDEx) team.

In this role, you will own the complete learning lifecycle, from analyzing training needs and designing curriculum to developing learning materials, facilitating train-the-trainer sessions, and evaluating training effectiveness. You will create engaging learning experiences across classroom, virtual, self-paced, and e-learning environments.

This is an AI-forward role , where you will leverage generative AI and other AI tools throughout the instructional design process to accelerate content analysis, curriculum design, content development, and revisions, while maintaining accountability for instructional quality, accuracy, and learner outcomes.

Beyond course development, you will help solve business and performance challenges through innovative learning solutions that deliver measurable results.

Key Responsibilities

• Design end-to-end learning solutions using instructional design frameworks such as ADDIE , SAM , and Bloom's Taxonomy .
• Analyze business requirements, review content, and identify knowledge and performance gaps.
• Develop curriculum maps, learning paths, lesson plans, facilitator guides, learner materials, job aids, assessments, and e-learning content.
• Create learning solutions for instructor-led, virtual instructor-led, self-paced, and digital learning environments.
• Collaborate with subject matter experts (SMEs) to gather information, validate content, and ensure accuracy.
• Utilize AI tools to support content analysis, storyboarding, scripting, drafting, and content refinement while ensuring quality and compliance standards.
• Partner with cross-functional teams to deliver learning projects on time and according to project requirements.
• Conduct and support Train-the-Trainer (TTT) sessions to ensure successful implementation of learning programs.
• Coordinate training readiness requirements, including tools, systems, technology, and learning materials needed before deployment.
• Evaluate learning effectiveness using Kirkpatrick's Four Levels of Evaluation and recommend continuous improvements.
• Lead learning initiatives that address organizational, operational, or performance challenges.
• Manage multiple instructional design projects simultaneously while meeting quality and delivery expectations.

Required Qualifications

• Bachelor's degree in Education, Instructional Design, Learning & Development, Communications, Psychology, Business, or a related field. Equivalent education and experience may be considered.
• At least 2 years of experience in Learning & Development , specifically focused on curriculum design, content development, and training delivery.
• At least 1 year of experience in customer service, technical support, or a BPO environment .
• Demonstrated experience applying instructional design methodologies such as ADDIE and SAM .
• Strong understanding of adult learning principles and learning theories.
• Experience creating training materials for one or more of the following: • Instructor-led training (ILT)
• Virtual instructor-led training (VILT)
• Self-paced learning
• E-learning
• Experience conducting learning evaluations and measuring training effectiveness.
• Excellent written and verbal communication skills.
• Proven ability to collaborate with subject matter experts and diverse stakeholders.
• Ability to manage multiple projects and deadlines simultaneously.
• Experience using AI tools to improve instructional design and content development workflows.

Preferred Qualifications

• Experience facilitating training programs, workshops, or train-the-trainer sessions.
• Experience with e-learning authoring tools such as Rise 360, Storyline, or similar platforms.
• Exposure to Learning Management Systems (LMS).
• Familiarity with virtual learning platforms such as Microsoft Teams, Zoom, or Webex.
• Experience supporting telecom, retail, customer service, technical support, or similar industries.
• Knowledge of accessibility standards and inclusive learning design practices.
• Experience working with multimedia content including audio, video, and graphics.
• Professional certifications in Learning & Development, Instructional Design, ATD, CPTD, or related fields.

What Success Looks Like

A successful candidate has experience taking a curriculum from initial analysis and design through development, implementation, train-the-trainer delivery, and learning evaluation. They can demonstrate how their learning solutions improved performance, solved business challenges, or enhanced learner outcomes.

Why Join Sutherland?

• Be part of a high-performing Learning Design and Experience team.
• Work on innovative, AI-powered learning initiatives.
• Design learning solutions that drive real business impact.
• Collaborate with industry experts and global stakeholders.
• Grow your expertise in learning strategy, instructional design, and emerging AI technologies.

Sutherland is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Responsibilities: Design end-to-end learning solutions using instructional design frameworks such as ADDIE , SAM , and Bloom's Taxonomy .; Analyze business requirements, review content, and identify knowledge and performance gaps.; Develop curriculum maps, learning paths, lesson plans, facilitator guides, learner materials, job aids, assessments, and e-learning content.; Create learning solutions for instructor-led, virtual instructor-led, self-paced, and digital learning environments.; Collaborate with subject matter experts (SMEs) to gather information, validate content, and ensure accuracy.; Utilize AI tools to support content analysis, storyboarding, scripting, drafting, and content refinement while ensuring quality and compliance standards.; Partner with cross-functional teams to deliver learning projects on time and according to project requirements.; Conduct and support Train-the-Trainer (TTT) sessions to ensure successful implementation of learning programs.; Coordinate training readiness requirements, including tools, systems, technology, and learning materials needed before deployment.; Evaluate learning effectiveness using Kirkpatrick's Four Levels of Evaluation and recommend continuous improvements.. Requirements: Coordinate training readiness requirements, including tools, systems, technology, and learning materials needed before deployment.; Evaluate learning effectiveness using Kirkpatrick's Four Levels of Evaluation and recommend continuous improvements.; Lead learning initiatives that address organizational, operational, or performance challenges.; Manage multiple instructional design projects simultaneously while meeting quality and delivery expectations.; Bachelor's degree in Education, Instructional Design, Learning & Development, Communications, Psychology, Business, or a related field. Equivalent education and experience may be considered.; At least 2 years of experience in Learning & Development , specifically focused on curriculum design, content development, and training delivery.; At least 1 year of experience in customer service, technical support, or a BPO environment .; Demonstrated experience applying instructional design methodologies such as ADDIE and SAM ..