HR Operations & Administration – Manager - Chennai - GO/JC/4521/2026

Job Title: HR Operations & Administration – Manager

Job Location: Chennai

Work Model: Work from Office

Candidate Expectations

Candidate should have 10+years in HR Ops and Admin.

Candidate Industry : (BPO / KPO / GBS / GCC / GSS / Captive Shared Services)

Candidate Location: Anywhere in India

Education and Certification

Qualification: Any Degree

Detailed Job Description

Candidate should have 8+years in HR Ops and Admin.

Own the inquiry and service request queue: intake, categorisation, assignment, fulfilment and closure against tiered response and resolution targets.

Own employee lifecycle transaction delivery — new hire and rehire processing, movements, data changes, leave documentation, position management and separations.

Own separation processing: initiation timelines, final payment triggers, documentation, and same-or-next day termination of system access, including expedited handling of AWOL and urgent cases.

Own mass data change execution: request validation, scheduling, execution and post-update communication, with rollback capability and pre-execution sign-off.

Own employment verification and letter production across all standard templates, keeping templates current as benefits and policy change.

Operate and evidence transaction controls — maker–checker, approval capture, segregation of duties and data validation before entry.

Own the knowledge base and content: keep articles, SOPs and templates accurate so that first-contact resolution improves rather than degrades.

Own HR metrics, HR reporting and operational SLA reporting for the tower, with commentary explaining volumes, breaches and trends.

Manage third-party vendors supporting HR operations against contracted service levels.

Drive down manual effort — push routine requests to self-service, eliminate off-system tracking and reduce rework through better intake quality.

Flexible in working global timings

Key Skills

HR Operations | HR Shared Services (HRSS) | Employee Lifecycle Management | HR Service Delivery | HRIS | HR Service Desk / Case Management