HR Manager – ITes Industry -Kolkata (Female Preferred)

HR Manager – ITes Industry -Kolkata (Female Preferred) -

MBA in Human Resources or a Master's degree in Personnel Management / Industrial Relations.

Experience

3 to 7+ years of HR experience managing operations in a BPO or ITes setting.

Skills Required

• * Core Competencies: High-volume recruitment strategies, data analytics (tracking attrition, absenteeism, and cost-per-hire), labor law awareness, and manage employee engagement for a 24/7 workforce..
• * Technical Skills: Proficiency in HRIS (Human Resources Information Systems), ATS (Applicant Tracking Systems), and payroll management tools.
• * Have practical knowledge and experience working with HRMS platforms, payroll software, attendance systems, and employee databases.
• * Soft Skills: Active listening, empathy, crisis management, and strong cross-functional communication.

Job Resposibility

• * High-Volume Recruitment: Drive end-to-end mass hiring for customer support, technical helpdesk, and process associate roles using job portals and walk-in drives.
• * Attrition & Retention Management: Monitor turnover metrics and launch engagement activities, reward programs, and career progression paths to retain talent.
• * Shift & Rota Management: Oversee policies related to night shifts, transport logistics, safety compliance, and rostering standards.
• * Employee Relations: Handle grievances, conduct disciplinary actions, and resolve workplace conflicts in high-stress, fast-paced environments.
• * Training & Quality: Coordinate process-specific induction, soft skills coaching, and compliance training alongside operations managers.
• * Statutory Compliance: Ensure adherence to labor laws, shop establishment acts, night-shift safety regulations, and payroll / PF administration.

CTC

As per industry standard

• Monday - Saturday : 10 a.m. – 6 p.m.

Sunday: Closed