Home Connect Master Supervisor

Reliance Jio is looking for Home Connect Master Supervisors to oversee the installation of Jio Fiber & Air Fiber products across Kochi with a team of technicians.

Key requirements are

• Graduation or Diploma( ECE / Telecommunication/ IT/ CS)
• Experience of 5-8 years

Job Description

• Drive home connect and care operations in the assigned territory
• Source and train technicians by teeing up with target colleges
• Conduct classroom and on the job trainings for technicians
• Mentor and guide technicians to enhance productivity
• Ensure zero defect execution of home connect activity
• Drive home connect installation and fault repair related SLA
• Ensure customer satisfaction
• Ensure adherence to processes as per company defined SLAs

Skills and Competencies

• Product service knowledge
• Knowledge of IT tools usage
• Speak local language
• Planning and organizing skills
• Team Management Skills
• Execution excellence
• Communication skills
• Coaching skills
• Customer focus