Head of Client Servicing (Events)

Head of Client Servicing & Business Development

Location

Mumbai, India

Industry

Experiential Marketing, MICE & Corporate Events

Employment Type

Full-Time (Executive Base + Uncapped Revenue Commission)

About The Role

We are looking for a high-energy, relationship-driven leader to spearhead our Client Servicing and Business Development function. In the experiential and MICE ecosystem, business isn't built on cold emails—it is built on trust, long-standing corporate relationships, and the ability to turn a bold creative vision into a flawless event reality.

As our

Head of Client Servicing & Business Development

, you will play a dual, high-impact role. You will be the face of the agency to enterprise clients, leveraging your pre-existing corporate network to bring in new accounts while taking charge of client retention, account growth, and strategic campaign direction.

This is a

high-upside role

designed for an entrepreneurial leader who wants the autonomy of running a business unit, backed by a nimble, execution-focused production team that delivers top-tier corporate events, MICE, and brand activations across India.

What You Will Do

• Business Development & Revenue Generation (The "Hunter")
• Leverage Your Network: Tap into your existing roster of corporate clients, brand managers, HR heads, and procurement teams across Mumbai and PAN-India to bring in new event mandates.
• Pitch & Win: Lead strategic client pitches, from understanding client briefs to presenting creative, budget-aligned experiential proposals.
• Revenue Ownership: Own the top-line growth target for the agency, driving revenue across MICE (incentive trips, offsites, conferences) and large-scale corporate events (product launches, town halls, gala nights).
• Incentive Earnings: Earn direct, lucrative commission on the top-line/bottom-line revenue generated through your accounts.
• Client Servicing & Account Strategy (The "Farmer")
• Build Lasting Partnerships: Act as a trusted strategic advisor to CXOs, Marketing Heads, and Corporate Communication leads, moving from a transactional vendor relationship to a long-term agency partner.
• Account Expansion: Identify upselling and cross-selling opportunities within active accounts to maximize annual client spend.
• Quality Assurance: Ensure creative decks and event briefs handed over to the Head of Events and Operations accurately capture client expectations, brand guidelines, and compliance needs.
• Cross-Functional Collaboration & Leadership
• Bridge the Gap: Work hand-in-hand with the Head of Events, Head of Operations, and the Director to ensure financial feasibility, profitability, and operational feasibility before pitches are finalized.
• Post-Event Governance: Lead post-event reviews with clients, gather feedback, and ensure smooth financial sign-offs and timely billing cycles with our Accounts team.

What We Are Looking For

• Industry Experience: 7–10+ years of proven experience in Client Servicing, Account Management, or Business Development within the Experiential Marketing, MICE, or Corporate Events industry in Mumbai.
• Active Client Roster: A strong, existing network of corporate decision-makers (HR, Admin, Marketing, Brand Management) looking for a reliable event partner.
• Pitching Mastery: Exceptional presentation skills and the ability to command a room, tell a story, and sell experiential creative concepts effectively.
• Commercial Acumen: Strong understanding of event costing, margins, and budget negotiations to ensure win-win deals for both the client and the agency.
• People-Centric Leadership: Warm, empathetic, and collaborative approach to client management and internal team alignment.

Key Performance Indicators (KPIs)

New Business Revenue

Value of new accounts brought into the agency portfolio annually.

Account Retention & Growth

Repeat business rate and year-on-year growth from existing accounts.

Pitch Conversion Rate

Percentage of submitted proposals converted into signed mandates.

Gross Margin & Profitability

Maintaining agreed agency profitability margins across all won pitches.

What We Offer

• Competitive Base Salary + Uncapped Commission: A flexible compensation package designed to reward top performers directly through revenue share/commissions.
• Creative & Operational Freedom: High autonomy to build your client portfolio without corporate red tape.
• Solid Execution Backing: A dedicated, hyper-efficient production and operations team ready to turn your winning pitches into world-class events.

Skills: leadership,client services,account management,event management,client accounts,key account management,management,client servicing,customer success management