Head - Human Resources - BPO/ITeS

Reports To

SVP, Global Human Resources (based in North America)

Location

India, Vizag

Direct Reports

India HR Business Partner team

Matrix Accountability

Talent Acquisition and Total Rewards jointly with the NA functional leaders

About the client

Our client is an outcome-focused operating partner working exclusively for the insurance industry. Combining expert global teams, process intelligence, and purpose-built technology, they deliver measurable results to clients. With 20 years of deep domain expertise, exceptional client retention rates, and significant sustained investment in AI, the client partners with agencies, brokers, MGAs, MGUs, and carriers to transform how insurance operations are delivered.

Position Summary

Our client is seeking a seasoned HR leader to serve as Head of HR for our people operations in India. As the senior HR Business Partner (HRBP) leader in the country, the Head of HR is the primary point of HR partnership for India-based senior leaders, requiring a strong blend of business partnering skill and operational excellence, with a deep understanding of talent dynamics in a global delivery environment.

Total Experience: 10 - 15 years

Key Responsibilities

• Align HR strategies and plans with the business strategy, executing an India HR plan tied to global business and delivery objectives
• Execute the strategic direction set by global HR leader, including implementation of value-added HR initiatives and programs that support business priorities
• Foster a high-performance, client-centric, and collaborative culture across the India organization
• Define HR policies, programs, and practices to create and maintain a positive, high-performing workplace
• Leverage HR analytics to improve retention, utilization, and productivity; support, track, and report HR metrics as a means of measuring the effectiveness of our people practices
• Provide leadership, advice, and counsel to senior leaders in India on human resources issues, serving as the primary HR point of contact for the country's leadership population
• Lead the regional HRBP organization and its key initiatives, ensuring consistent quality of partnership across sites and functions
• Advise leaders on organizational design, workforce planning, leadership effectiveness, succession planning and change management tied to transformation initiatives
• Own employee relations for India, including investigations, disciplinary matters, POSH compliance, and grievance handling
• Partner with the compliance function to ensure compliance with Indian labor laws and other statutory requirements
• Co-accountability for India hiring outcomes, including volume, quality, time-to-fill, and cost-per-hire against operational demand
• Work with management and Total Rewards colleagues to ensure compensation and benefits are competitive and equitable

Qualifications

• 10+ years of progressive HR experience, with at least 8 years leading a team in India, ideally within BPO, ITES, technology services, or global shared services
• Experience leading HR for medium-size organizations (between 2,000 and 5,000 employees)
• Demonstrated success operating in a global matrix, reporting into NA or other international HR leadership
• Deep expertise in Indian labor law, statutory compliance, and POSH
• Strong working knowledge of talent acquisition and compensation in the India market, including high-volume hiring environments
• Experience with HR analytics and metrics-driven decision making
• Executive presence and the ability to influence senior operations leaders without direct authority
• MBA or postgraduate degree in Human Resources preferred