General Manager- Visa Operations

Please find the JD.

Role - General Manager- Visa Operations

Location- D.N road, Mumbai

Responsibilties :-

• Manage Regional Visa operations.
• Maintain excellent relationship with Embassies / Consulates / VFS and internal clients.
• Ensure timely quality check is done for all applications across all branches.
• Ensure timely submission of visa application and collection of passports across all branches.
• Coordinate with implants and internal business with regards to their visa applications.
• Manage escalations.
• Ensure invoicing is done correctly and submitted as per the contracted terms to the clients.
• Ensure the collections of payments are done in a timely manner as per the contracted terms from the customers.
• Revise & strengthen processes to ensure zero error level consistently and bring in cost efficiencies as well.
• Be driven by process and compliance and ability to handle scale in throughput of transactions.
• Contribute towards growth of visas and miscellaneous services from external customers.
• Maximize volumes from in house travel businesses by delivering consistent service levels.
• Manage cost of the unit to achieve contribution (net profit) target for the unit.
• High analytical and problem solving skills.
• Ability to direct and motivate teams to be process driven and deliver efficiency consistently.

Requirements

• Experience in Corporate VISA, Embassy liasioning and cordination, end to end VISA process.